dentsu Austria

Content Marketing Manager

• Deliver content strategies that support client’s goals, audience needs, and brand strategy, and collaborate with project teams to drive strategic alignment of content throughout the customer experience
• Author content strategy frameworks and deliverables for service and product design projects including, content audits, matrices, content models, content journey maps, site maps, and migration maps
• Partner with experience strategists and analysts to conduct in-depth research to understand audience needs, data insights, and competitive landscapes across industries to inform content goals and KPIs
• Create content governance plans and content supply chain workflows to help clients operationalize and manage content for products and services
• Develop taxonomy, tagging, and metadata strategies for composable content distribution across owned channels and technology platforms
• Be a thought leader for Merkle’s content strategy capability, and contribute to growing the practice by creating repeatable frameworks for use across teams and clients

Director, Content Strategy

Platform Engineer

• Design, build, and optimize enterprise-grade Power Apps solutions
• Architect multi-layered applications
• Develop complex Power Fx formulas
• Build responsive and accessible user interfaces
• Implement custom connectors for third-party APIs
• Design data models in Dataverse
• Integrate Power Platform solutions with Azure services
• Create dataflows using Power Query
• Implement Application Lifecycle Management (ALM) strategies
• Conduct user training sessions and create user guides

Power Platform Developer

Project Manager

• Actively reports into and supports the Security Project Manager in the delivery of a defined programme of work
• Prioritises own workload across projects and team tasks, and comfortable calling out scheduling conflicts
• Ensures that project tasks are documented, owned and reported against in line with the Project Management methodology
• Actively identifies, projects risks and issues. Records correctly and works with the programme to prioritise and mitigate
• Communicates with project stakeholders at all levels across the business and in a timely manner
• Carries out project activities using the standard project management toolkit
• Provides clear, accurate and timely status reports on their ongoing project activities
• Organises, supports and records key project meetings
• Contributes as a team player and enjoys being empowered to deliver

Project Coordinator

Security Engineer

• Conduct product security assessments for current and new products, evaluating them against our security requirements.
• Collaborate with the product teams in order to prioritise and implement remediation plans for weaknesses and vulnerabilities.
• Assist with the risk management process for the practice area.
• Collaborate with the Cyber Operations team to ensure that vulnerabilities are raised to the appropriate product teams and work with them on the remediation.
• Ensure our third-party security assessments have been completed for the practice area.
• Partner and collaborate with the wider Security team (Cyber Ops, Security Architecture, Risk etc.)
• Build relationships with business and development teams.

Security Governance & Risk Analyst

Solutions Engineer

• Design and maintain a cloud-native architecture using AWS services (Lambda, API Gateway, DynamoDB, EKS, CloudFront) to support high-volume transaction processing.
• Lead the architectural design for integrating our commerce engine with third-party systems, including ERPs, PIMs, OMS (Order Management), and Payment Gateways (Stripe/Adyen/PayPal).
• Architect solutions for 'bursty' traffic (e.g., product drops, holiday sales), utilizing auto-scaling, caching strategies (Redis/ElastiCache), and CDNs.
• Ensure all architecture complies with PCI-DSS standards, GDPR/CCPA, and general security best practices for handling sensitive customer financial data.
• Drive the migration from monolithic architecture to a Headless/Composable Commerce approach (Microservices/API-first).
• Manage AWS budgets and implement FinOps best practices to optimize cloud spend.

Commerce Solutions Architect

Consultant

• Develop ment of digital transformation strategies, concepts and specifications for the implementation, enhancement and improvement of innovative platform solutions.
• Bear ing responsibility for content in a field of expertise for (part-) projects and offers, and bring ing significant contribution to winning new clients or developing existing ones.
• Advis ing and guid ing the client to identify opportunities for their digital roadmap through value generation.
• Creat ing and manag ing business backlog and help ing drive prioritization through value generation.
• Acting as a subject matter expert on and support client pitches as well as other activities connected with the business development around our capabilities offering.
• Document ing and manag ing functional and non-functional requirements by running brainstorming sessions, interviews, workshops and other requirements gathering techniques as appropriate.

Senior Technology Consultant

Business Intelligence Developer

• Participation in workshops with client's stakeholders to validate goals, expected inputs & deliverables
• Doing requirements gathering, logical models, functional & technical designs
• Performing data analysis of business requirements, understanding source data and mapping them to the target/common data model
• Defining and implementing reports to visualize insights/KPIs on dashboards, using BI tools like Power BI, Tableau, Looker (Looker Pro) and Quick Suite
• Working with data engineers to productionize data pipelines and automate reports generation & distribution

Senior Business Intelligence Consultant

Financial Planning and Analysis

• Advise on strategic financial plans in partnership with senior stakeholders
• Provide insight and challenge through financial analysis to enable business partners to make key decisions and achieve targets
• Support client/vendor negotiations with pricing, discounts, rebates and volume commitments.
• Analyse consolidated budgets and forecasts, offering clear interpretation and guidance
• Identify operational improvements through financial and performance analysis
• Collaborate on short, medium and long-term resource planning
• Assess client profitability and support margin improvement initiatives
• Provide high-quality analysis to senior finance leaders as needed
• Champion best-practice financial planning and data consistency across the business.

Commercial Finance Business Partner

Content Creator

• Develop playful, fun, and visually striking content that reflects a maximalist aesthetic and differentiates the brand from competitors
• Take initiative in generating fresh, innovative ideas for social campaigns and event activations, ensuring content feels ownable and aligned with brand goals
• Create engaging content for platforms like Instagram and TikTok, maintaining consistency with the client’s bold personality and evolving tone
• Ensure creative excellence when delivering work for clients
• Create visual social media assets (including Instagram Story wallpaper, layouts, frames) for TikTok, Twitter, Facebook, Instagram, Snapchat, YouTube and other social media channels
• Manage social content photo and video shoots
• Brainstorm inventive content ideas and apply new formats that promote engagement
• Capture and communicate brand stories through social media

Content Creator – Temporary

Influencer Marketing

• Own one or more influencer marketing client accounts
• Provide overall direction to your team on best practices for managing end-to-end influencer marketing campaigns
• Collaborate with Dentsu paid media teams to successfully promote influencer content
• Pitch business growth opportunities to existing clients
• Assist your team in developing timelines and project plans
• Serve as a key contact for Dentsu Legal in matters of contract development
• Hold ultimate responsibility for meeting financial goals for your accounts
• Successfully manage a team and communicate challenges and needs

Director, Influencer Marketing

• Development of digital transformation strategies, concepts, and specifications for innovative platform solutions
• Bearing responsibility for content in a field of expertise for (part-) projects and offers
• Advising and guiding the client to identify opportunities for their digital roadmap through value generation
• Creating and managing business backlog and helping drive prioritization through value generation
• Acting as a subject matter expert on and support client pitches as well as activities connected with business development around our capabilities offering
• Documenting and managing functional and non-functional requirements by running brainstorming sessions, interviews, workshops, and other gathering techniques
• Gathering business requirements and translating them into workable digital solution specifications in the form of user stories and acceptance criteria
• Defining and enhancing industry and client specific business processes
• Supporting and consulting the customer in different phases of their digital projects

Manager

• You derive channels, publishers, websites and ad formats from campaign briefings
• You create media recommendations based on client-specific briefings
• You advise on digital media campaigns in collaboration with the consulting team
• You are responsible for the planning and operational execution of digital campaigns for our clients
• You define the right KPIs for the relevant objectives in collaboration with colleagues
• You monitor smooth campaign execution and prepare reports for optimization

Senior Planning & Consulting Manager – Digital

• Oversee, prepare and/or review approximately 250 federal, state and local income tax returns, plus extensions, estimates and other income tax-related filings
• Timely and accurate filings are a must
• Review work prepared by in-house offshore US tax team for accuracy and completeness
• Handle correspondence with tax authorities and manage audits, notices, and inquiries
• Research tax issues and provide practical solutions and recommendations
• Train, mentor, and evaluate offshore US tax team (3 members)
• Improve tax processes and recommend best practices for implementation for efficiency and accuracy
• Leverage external advisors efficiently to ensure accuracy of Dentsu tax returns
• Responsible for Dentsu tax compliance budget
• Assist Tax Director in ad-hoc tax planning and special projects

Senior Tax Manager

Customer Success Manager

• In the role of Client Success Manager, in Client Success, you will be at the front line, delivering best-in-class account management to ensure our clients achieve their goals.
• Your mission is to retain and grow their business by identifying and implementing the ICUC products and services that will help them recognize value and meet their goals.
• You will work closely with the people on the revenue and operations teams, in addition to your director, to grow and retain your accounts.
• The role requires you to be a confident self-starter with strong project management and budgeting skills.
• You must bring an enthusiastic business ethic, a service-oriented ethos and be a team player who can work independently and collectively in a unique virtual environment.
• You will work across a diverse set of accounts including full-scale, long-term projects for global brands.
• These encompass a range of services, from pure moderation work with a focus on safety and brand protection, to full implementation of engagement, insights, and creative strategies.
• You will be working with sophisticated clients, so you will need to be a strategic thinker whose knowledge of social media and digital technology trends will be at the heart of your ability to respond creatively to client briefs, ensuring ICUC is their go-to expert.
• Account management with responsibility for major brands and/or Fortune 1000 companies, operating as a primary client contact and working with senior client stakeholders.
• Grow the value and long-term value of your assigned accounts.
• Deliver regular client reviews, status meetings and presentations while also keeping clients up to date on new ICUC products and services.
• Advising clients on social media strategy by working with ICUC’s Strategy and Insights teams.
• Support in the set-up and implementation of social media projects as required.
• Keep Salesforce Opps and Projects up to date and work on proposals and SOWs.
• Work in partnership with other client agencies – media, creative, PR, etc.
• Contribute to new business pitches.
• Work with senior management to shape ICUC’s strategic offering. KPIs Stay within the retention target set at the start of every year Support the growth department in hitting the upsell targets for the year Maintain high client satisfaction through NPS surveys Stay within allowable cost efficiency targets for all client accounts

Client Success Manager

Social Media Manager

• Generate strategies to achieve and improve clients' business and communications objectives, with a data-first mindset.
• Lead the organic development and growth of various communities and social media activities across the client’s social ecosystem.
• Liaise with writers and designers to ensure content is informative, on-strategy and appealing.
• Develop content pillars and social calendars aligned with KPIs, business objectives, corporate priorities, and overarching marketing and social.
• Research, craft, and publish interactive, thoughtful, intelligent, and provoking content that encourages community participation.
• Help identify influencers and seek user-generated content if appropriate for clients.
• Define KPIs, benchmarks and metrics to evaluate and increase the clients’ social media presence and goals.
• Define and improve community management and content development processes.
• Proactively escalate issues, trends, opportunities, and insights through the relevant channels in a timely manner.
• Analyze performance results using statistical techniques and analytics tools and translate data into actionable insights and content optimizations.
• Timely report it to all relevant stakeholders on a monthly, quarterly, yearly or ad hoc basis.
• Act as a consultant regarding technological and social innovations ensuring best practices and thought leadership that may impact the client’s strategy & business in the short and long term.
• Lead and support client meetings and communications.
• Maintain an active presence within necessary tools and social platforms to discuss and advise clients on platform-specific concerns, abilities, and best practices concerning platform and consumer trends and updates.
• Proactively provide clients with thought leadership, recommendations, and education on ICUC capabilities.
• Go above and beyond client and company expectations, bringing fresh and new ideas to leaders and always questioning the status quo.
• Communicate effectively to all stakeholders including senior management on relevant opportunities and escalations.
• Act as a resource to help fuel organic business growth for ICUC.
• Work with Growth and Client teams on renewals/account changes as required.
• Help create case studies of delivered work to use as training and development materials for clients and other teammates to leverage.
• Provide planned and real-time, strategic recommendations for trends/events to the Customer Success team.
• Proactively provide updates on account health to Growth/Client teams as needed.
• Adopt and educate on up-and-coming platforms and technology.
• Share inspirational and educational resources within strategy and other departments.
• Train internal teams to integrate, maintain and update a cohesive social media strategy.
• Lead and inspire a team of social strategists and social media managers by creating a positive work environment, fostering creativity, innovation and collaboration.
• Build and maintain team morale by helping them reach their full potential and guiding them to achieve their goals.

Director, Content Strategy

Power Platform Developer

Project Coordinator

Security Governance & Risk Analyst

Commerce Solutions Architect

Senior Technology Consultant

Senior Business Intelligence Consultant

Commercial Finance Business Partner

Content Creator – Temporary

Director, Influencer Marketing

Senior Technology Consultant

Senior Planning & Consulting Manager – Digital

Senior Tax Manager

Client Success Manager

Social Media Strategist, Regulated