Program Manager

• Accountable for successful sales and delivery of CXM client accounts
• Collaborate with sales, client management and project management across creative, media and customer experience management service lines
• Partner across CXM Experience and Commerce and Data & Technology Strategy practice areas to win and deliver client engagements
• Partner with Solutions Team and Practice Area delivery leadership to define vision and evolve program management capability
• Responsible for delivery across end-to-end client lifecycle from RFP response to client sunsetting
• Tailor engagement model frameworks and cross-service line approaches for pitches and RFP responses
• Craft approach, timeline and pricing for engagement model; partner with finance and operations to model team
• Design and refine engagement model, stand up teams, and prepare client/internal kickoffs upon award
• Lead PMO/TMO activities or run holistic program delivery for CXM/dentsu on client accounts
• Tailor PMO/TMO frameworks, standardize team scoping methods, and delivery methodologies
• Oversee Delivery Onboarding materials and ensure project-specific onboarding for teams
• Create and evolve account playbooks
• Facilitate pitch and proposal development and ensure detailed SOWs and Change Orders are developed and approved
• Partner with account CLG teams to develop account plans
• Ensure programs are delivered on schedule, on budget, and meet agreed scope; identify and lead remediation for escalated issues

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