Salary
💰 $15 - $15 per hour
About the role
- Moderating and responding to comments across our clients' social channels using their unique brand voice.
- Writing thoughtful, engaging content to spark conversations and drive engagement.
- Ensuring online communities are safe, respectful, and aligned with client guidelines.
- Escalating issues, insights, or trends to the internal team when needed.
- Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.
Requirements
- Native-level fluency in English.
- Fluency in additional languages an asset.
- Exceptionally strong written communication skills (spelling, grammar, clarity) in English.
- You live in the USA and are legally allowed to work here.
- You’re open and available to work two of the three shifts, any day - including weekends.
- You’ve got professional experience managing social platforms, specifically moderating and engaging.
- You know how to write for brands and can adapt your tone for different audiences.
- You know your way around and the ins and outs of all the major social platforms.
- You’re into the kind of content you’ll be moderating - whether it’s tech, retail, food, or hospitality and tourism, you’re curious and engaged.
- You’re organized, reliable, and have excellent customer service instincts.
- You have fast, reliable internet with no data restrictions.
- You also have an active Facebook account.
- 100% remote from day one - and always will be.
- Be part of a creative, supportive, and fast-moving team.
- Work with exciting global brands.
- Be a part of a culture that values real people.
- Each shift is 8 hours, we just ask that you're flexible with working a mix of shifts and days from the schedule we’ve listed above.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
written communicationcontent writingsocial media managementmoderationengagement
Soft skills
organizational skillsreliabilitycustomer serviceadaptabilitycuriosity