DemandFactor

Customer Success Manager

• Act as the primary contact for B2B agencies, addressing their needs and ensuring a seamless experience.
• Foster strong, long-term relationships that contribute to agency retention and satisfaction.
• Provide ongoing support to agencies to maximize their success with our services.
• Conduct outreach efforts to establish connections with potential B2B agencies and generate new opportunities.
• Expand our network by identifying and securing partnerships with new agencies.
• Develop strategies to drive growth within existing agency relationships.
• Assist in planning and executing events such as in-person meetings, webinars, and networking sessions for agency clients.
• Work closely with internal teams to ensure events are well-organized and align with business goals.
• Conduct research to identify industry trends and potential partners, contributing to targeted outreach strategies.
• Collaborate with agencies to explore new opportunities and expand service offerings within existing accounts.
• Provide follow-up communications to ensure agency satisfaction and uncover additional partnership opportunities.
• Assist senior team members in daily activities, supporting overall business objectives.

Client Success Representative – Agency Team

Account Executive

• Own and manage the full sales cycle from prospecting and qualification through proposal, close, and handoff to Client Success
• Build and maintain strong relationships with prospective and existing clients, acting as a trusted advisor on DemandFactor solutions
• Collaborate closely with Marketing Analysts and Client Success teams to design effective, data-driven campaign proposals
• Identify client needs, business challenges, and growth opportunities to recommend appropriate products and services
• Develop and present proposals, pricing, and campaign strategies aligned with client goals
• Maintain accurate and up-to-date records in CRM systems, including pipeline tracking, forecasts, and client communications
• Work cross-functionally to ensure smooth onboarding, campaign execution, and high customer satisfaction
• Monitor market trends, competitive landscape, and client feedback to inform sales strategies
• Meet or exceed individual and team revenue targets while maintaining a high standard of customer experience

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.