Deloitte

Accounts Receivable

• Portfolio Ownership (Complexity & Impact): Manage a portfolio of moderately complex disputes/deductions (e.g., pricing/term interpretation, compliance-related fees, multi-line invoice discrepancies, repeat offender patterns) through resolution and recovery.
• Advanced Investigation & Validation: Conduct deep-dive research across ERP, customer portals, proof of delivery, pricing/rate cards, contracts/terms, and internal operational data to validate claims and determine outcomes.
• Escalation & Negotiation Support: Serve as an escalation point for analysts; lead customer and internal negotiations to challenge invalid claims and secure repayment or documentation-based denial.
• Financial Impact & Controls Awareness: Understand and communicate dispute impacts to accounts receivable (AR), revenue, credits, reserves/allowances, and period-close timelines; ensure outcomes follow policy and approvals.
• Documentation & Case Management Rigor: Maintain complete dispute case files (evidence, rationale, approvals, correspondence) to support audit readiness and consistent decisioning.
• Cross-Functional Partnership: Collaborate with Sales, Customer Service, Billing, Operations, and Collections to resolve root causes and prevent rework, rebills, and future disputes.
• Trend Analysis & Reporting: Track dispute drivers, cycle times, recovery rates, and aging; provide actionable insights and recommendations to reduce recurrence.
• SME & Continuous Improvement: Support updates to reason codes, playbooks, templates, and workflows; recommend control enhancements and automation opportunities.
• Mentorship: Coach analysts on investigation methods, documentation standards, prioritization, and customer communications.

Accounts Receivable Disputes Associate – Experienced

• Take full ownership of an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance-related fees.
• Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof of delivery) to determine the validity of each dispute.
• Confidently communicate with customers and internal stakeholders (Sales, Customer Service, and B&C Process Teams) via phone and email to gather information, challenge invalid claims, and negotiate resolutions.
• Meticulously compile and maintain all supporting documentation required to either approve a credit or deny and collect on an invalid deduction.
• Process approved credit memos accurately or work with the Collections team to pursue repayment for invalid claims.
• Identify, track, and report on dispute trends to management, highlighting root causes and recommending preventative measures to reduce future deductions.
• Actively participate in identifying and implementing process improvements to prevent recurring disputes and streamline the resolution workflow.

Accounts Receivable Disputes Associate

Collections

• Proactively contact customers with past-due accounts to secure timely payment.
• Work with customers to establish and manage effective payment plans and terms.
• Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
• Investigate and resolve billing discrepancies and other issues to facilitate payment.
• Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
• Prepare and submit regular reports on collection activities, account status, and potential risks to management.
• Ensure all collection activities adhere to company policies and legal regulations.

Collections Associate

• Lead a team of collections professionals
• Manage workload distribution, capacity planning, coaching, and performance feedback
• Establish and run QA routines for documentation quality and policy adherence
• Own SLAs and KPIs, analyze variances and drive corrective actions
• Manage complex escalations and coordinate cross-functional resolution
• Serve as the primary operational contact for internal stakeholders
• Drive standardization and improvements in processes
• Build and maintain training materials and develop team capability
• Maintain a risk-and-issue view and ensure timely escalation

Senior Collections

• Drive the growth of SAP business in the region
• Be responsible for the creation, sale and delivery of SAP solutions: Functional and Technical Design, SAP Application & Systems Development, SAP Business Transformation, etc.
• Engage clients in workshops and interviews to analyze process and reporting requirements
• Advise clients on industry/ cross-industry leading practices
• Advise clients on SAP recommended processes and functions
• Design target state SAP solutions for clients
• Influence clients’ thinking in adopting leading/ standard practices while developing target state
• Analyze application landscape to design interfaces to SAP solution
• Perform SAP configuration and tests
• Develop specifications for development of forms/ reports/ interfaces
• Lead the consultant and client teams through the implementation cycle including planning and execution of testing, migration and cutover
• Support change management execution by developing training material, delivering training and supporting users post cutover
• Develop relationships with internal and external stakeholders

Senior Consultant – SAP MM

Backend Engineer

• Develop middle logic layer and backend handoff to partnering systems
• Involve in database design and development
• Conduct analyses and appropriate modelling tasks that feed into the development of technology-enabled solutions
• Utilize analytical abilities and communication skills to support the project teams
• Assist in delivery of business-driven, technology-enabled solutions to help clients meet pressing challenges
• Support business development efforts by contributing to proposals, presentations, and publications
• Demonstrate a strong commitment to personal learning and development
• Understand how daily work contributes to the priorities of the team

Consultant – Innovation Cloud Development Center, .NET Developer

Growth Marketing

• Assist in preparing and proofreading internal / external communications and other marketing collaterals to ensure clarity and brand consistency.
• Create and curate engaging content for ongoing campaigns and festive occasions.
• Support the development of talking points and reports with relevant and key data points.
• Assist in collateral preparations (e.g. invitations, briefing packs)for firmwide events and engagements across businesses.
• Engage in both traditional media and social media campaigns. This includes support with media outreach, preparing reports and/or press releases and monitoring media coverage.
• Research and identify topical trends within the market and industry.

Growth Intern

Communications

• Support all aspects of communication including research and vetting, production and management, presentation and promotion, and monitoring and evaluation.
• Support the implementation of deliverables of corporate communications strategies, including the organization and management of initiatives and events and the production and revision of digital and traditional products.
• Conduct research and brainstorm opportunities related to internal communications and branding.
• Write, edit, and upload text and multimedia content, including feature articles and interviews.
• Support the Deloitte Social Media team with social media strategies and plans for upcoming events and other social media contents.
• Attend meetings and conduct staff interviews for the production of internal-facing news articles.
• Help organize events related to corporate communications strategies and programmes.
• Support staff to engage in activities and initiatives related to the corporate branding and communications strategies.
• Support the marketing and promotion of the corporate branding and communications strategies and related deliverables.
• Other relevant duties as assigned.

Growth Intern – Marketing & Communications

• Independently manage a portfolio of moderately complex, higher-risk accounts
• Develop account-level collection strategies aligned to policy and customer behavior
• Investigate drivers of delinquency and coordinate corrective actions
• Serve as an escalation point for analysts and lead customer negotiations
• Define and manage payment plans while maintaining customer relationship health
• Partner with various departments to resolve blockers and reduce delinquency
• Maintain accurate records of contacts, commitments, and outcomes
• Track and report portfolio KPIs and recommend actions to leadership

Collections Associate – Experienced

Project Manager

• Manages our Salesforce program delivery ensuring that it meets the current and future needs of the business and generates value while maintaining operational excellence.
• Works across functions to deliver best practice solutions aligned with the Salesforce application and the increased adoption of automated solutions.
• Provides direction on the applicable components to be used - out-of-the box, configured, customised aligning to the business and organisational objectives.
• Provide insight into the Salesforce feature roadmap and recommends components aligning with the operational requirements.
• Hands-on responsibilities for maintaining and implementing customer integrations.
• Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
• Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology focused delivery considerations.
• Always be a go to person in providing solutions to clients and act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
• Conduct quality reviews of our implementation to ensure they meet our high standards.
• Lead end-to-end pre-sales project delivery activities.
• Provide leadership and support for delivery teams and across SEA region.

T&T Manager – Project Management

• Provide strategic oversight of collections operations, driving operational excellence and continuous improvement across the end-to-end collections workflow
• Apply deep process expertise and industry-leading practices to reduce delinquency, improve cash realization, strengthen controls, and optimize cost-to-collect
• Set strategy and priorities for collections operations aligned to business outcomes (cash acceleration, delinquency reduction, customer experience, compliance)
• Apply methodologies (e.g., value stream mapping) to analyze the end-to-end collections workflow, identify bottlenecks and waste (e.g., dispute blockers, approval delays, data gaps), and drive implementation of process/control improvements
• Lead governance routines and process-level reviews with client SMEs; report performance, risks, and continuous improvement progress; ensure commitments and talent quality outcomes are met
• Act as the primary point of contact for client process SMEs to translate needs, resolve operational escalations, and ensure the delivery model aligns with day-to-day collections realities
• Manage the operational relationship with the process SMEs, bridging business requirements with service delivery capabilities and enabling adoption of changes
• Apply strong financial acumen to understand cost drivers (manual effort, exception volume, dispute blockers, escalation rates, aging mix) and identify cost-effectiveness opportunities
• Drive talent quality through hiring input, training strategy, performance management, career development, and succession planning
• Ensure strong controls, audit readiness, and consistent policy/regulatory adherence; proactively manage operational risks and dependencies that impact collections performance

Collections Manager

Bookkeeper

• Gestión del área contable y financiera
• Tax compliance nacional e internacional
• Administración de compras
• Consultoría de procesos y procedimientos financieros
• Gestión de cuentas a pagar y cuentas a cobrar
• Reporting y control de gestión
• Centros de Servicios Compartidos
• Apoyo a auditoría

Business Internship – Contabilidad y Finanzas

Consultant

• Provide end-to-end advisory and overlay point-of-views and industry insights.
• Manage the assessment and business requirements gathering processes.
• Support solutions prototyping and architecture re-design.
• Engage clients in discussions, presentations, and workshops.
• Develop trusted relationships with clients and gain recognition for capabilities.
• Provide quality assurance and ensure timely delivery of work products.
• Actively coach project teams and support operational excellence.

Senior Consultant – Technology Strategy, Transformation

Client Services Representative

• Responsible for the entire process from planning and conceptualization, requirements definition, design, development, testing, to offshore management
• Lead SAP projects aimed at reconstructing customer businesses and strengthening global collaboration in large-scale projects
• Demonstrate leadership in a mixed team of local and JCS members, managing projects while using personal strengths to support project and client development

T&T Manager – SAP, Japanese Client Services

• You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team.
• In this role, you are expected To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract.
• To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
• To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
• To maintain documentation according to firm standards, best practices, and standard operating procedures.
• To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.
• To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client.
• You may be assigned as part of project team member to implement the application. In this role, you are expected to support the project teams in delivery of our solution applications and in development of work products that addresses our clients’ business needs and help achieve their strategic goals.
• To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.
• You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries.
• You will uphold the firm’s standards and ethos in working with fellow team members and in your interactions with the clients.
• You will be tasked to lead and/or coach Analyst and Consultant level members.
• You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications.