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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Assist in providing onsite support at the Kuala Lumpur office
- Provide remote support to users across SEA countries for Deloitte Audit related applications and enterprise IT services
- Investigate and troubleshoot issues on both desktop and web applications
- Work closely with senior peers support group and global team to resolve escalated incidents efficiently
- Responsible for logging, tracking, and managing incidents and service requests through the ServiceNow system
Requirements
What you’ll need- Must possess or currently pursuing a Bachelor's Degree in Information Technology, Computer Science, Computing or equivalent.
- Basic knowledge of PC hardware, software, and network troubleshooting.
- Familiarity with Microsoft technology products, desktop and web applications is a plus.
- Good command of both written and spoken English.
- A team player with positive attitude and good interpersonal skills.
Benefits
Comp & perks- Positive work experiences
- Culture of respect and inclusion
- Diverse perspectives celebrated
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TroubleshootingPC HardwareSoftware SupportNetwork TroubleshootingMicrosoft Technology Products
Soft Skills
Interpersonal SkillsTeam PlayerPositive AttitudeCommunication Skills
Certifications
Bachelor's Degree in Information TechnologyBachelor's Degree in Computer ScienceBachelor's Degree in Computing