Delmar International Inc.

Customer Support

• Responsible for processing and reviewing international cargo and managing booking transactions for a portfolio of clients
• Supports the Manager in the ongoing development of existing and prospective Delmar customers
• Communicate effectively with Delmar clients over the phone, in writing, and in person to maintain client satisfaction and meet company targets
• Provide administrative support to the Freight Services team
• Identify and respond to customer needs and requests
• Proactively offer solutions, ideas, and insights to address customer issues and challenges
• Conduct customer review calls as requested
• Maintain a strong understanding of all products and services offered by Delmar

Customer Service Coordinator, Freight Services

Account Manager

• Serve as the key liaison between sales representatives and operations team
• Support existing accounts while identifying new business opportunities
• Prepare customer quotes and maintain databases
• Deliver exceptional customer service and respond to inquiries
• Conduct customer review calls and other assigned tasks

Customer Service Coordinator, Freight Services

Customer Relationship Manager