Loan Servicing QA Analyst
Huntington National Bank
Customer Care Agent
Delivery Hero
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Take charge of communication with end users and partners for the Greek and Cypriot market
- Provide customer support across live chat, incoming calls, and email
- Deliver solutions and ensure an unparalleled customer experience
- Handle incoming and outgoing contact, prioritize and multitask under pressure
- Collaborate with a highly interactive and dynamic team of customer care agents
- May include going to restaurants or delivering food to customers when necessary
- Work shifts including evenings, nights, weekends and national holidays
Requirements
- Customer oriented
- Fluency in Greek and English
- Problem solving oriented with ability to find best solutions
- Team player with strong team spirit
- Multitasking and critical thinking skills
- Strong understanding of customer expectations and quality-driven support
- Computer skills and ability to use office equipment
- Availability to work shifts including evening & night
- Full-time availability 5 days a week including weekends and national holidays
- Prior experience in customer service (considered a plus)
- Bachelor's degree (considered a plus)
Benefits
- Attractive remuneration package
- Ticket restaurant card to spend in restaurants and/or food supplies
- Private Medical & Life Insurance from day #1
- Round-the-clock access to an online mental health platform (unlimited therapy and coaching sessions)
- Access to online training platform for personal and professional growth
- In-house cafeteria
- In-house fully equipped gym
- Global Mobility plan
- Pension Plan
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportproblem solvingmultitaskingcritical thinkingcomputer skills
Soft skills
customer orientedteam playerstrong team spiritstrong understanding of customer expectationsquality-driven support
Certifications
Bachelor's degree
