Delivery Hero

Account Manager

• Establish excellent relationships with Glovo’s Qcommerce partners especially Retail and Specialties partners (e.g. Pharmacies, Smoking, Green grocers, Butcheries, Liquor, etc.) through consistent and proactive communication, identifying their needs and building engagement
• Be responsible for your partners' business performance and ensure their growth. Build reports and analyze main KPIs. Take action to reach your goals and company OKRs
• Acquire partners and own relationships in expansion cities (Mombasa etc.) from end to end, from the top to the bottom line of the P&L
• Travelling to other cities to get feedback from partners and translate it into product, marketing, and operations improvement.
• Guarantee partners' content quality
• Increase Glovo's visibility through marketing activations with partners in their offline stores
• Improve Glovo’s revenue through commission renegotiations and monetization of your partners
• Be the main point of contact between Glovo's different areas and partners

QCommerce Account Manager

• Üzleti kapcsolatok kialakítása és fenntartása éttermekkel (100 - 150 partner)
• Átfogó gondoskodás a partnerekről az adott régióban
• Üzleti feltételek és marketingkampányok tárgyalása a partnerekkel
• Szoros együttműködés a marketingcsapattal
• A partnerek igényeinek közvetítése a központba
• Rendszeres riportálás közvetlen felettesnek
• CRM rendszer kezelése (Salesforce)

Customer Support

• Hjälpa kunder via chatt, mejl och telefon med snabb, professionell service
• Felsöka och guida kunder i systemet samt lösa tekniska problem
• Hantera frågor kopplade till abonnemang, fakturor och användning av produkten
• Dokumentera ärenden i CRM/system
• Identifiera buggar och samarbeta med utvecklingsteam vid behov
• Säkerställa hög kvalitet och arbeta mot uppsatta SLA:er och KPI:er
• Bidra med förbättringsförslag för att utveckla processer och kundupplevelse

QCommerce Account Manager

Account Manager

Norsktalande Customer Support Specialist – teknisk