QA Engineer

• Perform Quality Assurance (QA) reviews related to Loan Services ensuring compliance with policy/procedures and regulatory requirements
• Act as an independent line of defense to ensure timeliness of service levels
• Comply with internal Quality Assurance procedures
• Communicate and advise with appropriate personnel/management to update/correct documentation deficiencies
• Identify opportunities to automate testing where appropriate
• Recommend changes to processes to ensure future compliance
• Assist with data analysis to identify root causes and trends (may)
• Perform other duties as assigned

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