Deliveroo

Affiliate Manager

• Define our end-to-end process for commercial related processes including mapping, documenting, and clarifying responsibilities and hand-offs
• Define success metrics to monitor partner experience and process efficiency
• Maintain up-to-date partner-facing documentation and communications
• Drive performance of partner-facing and internal commercial processes through monitoring, analysis, and improvement roadmaps
• Support Product with automation: identify opportunities, define requirements, build financial business cases, lead UAT, and facilitate post-launch feedback
• Lead go-to-market for policy or process changes: project manage, collaborate on communications and training, lead change management, and review post-launch performance

Senior Project Associate, Partner Policies & Processes

Compliance

• You will report to the Rider Compliance Team Lead and collaborate with the Rider Compliance Team to proactively ensure riders remain in-service and compliant by effectively and efficiently managing compliance pipelines. In collaboration with the Rider Compliance Senior team, you will be responsible for reducing rider downtime resulting from compliance processes and ensuring Deliveroo is compliant with local laws at all times
• Accurately load riders to compliance sweeps to ensure we have valid and compliant rider information and documentation
• Monitor the rider compliance flows to ensure minimal friction in the process
• Provide SME compliance knowledge to Deliveroo team to ensure we successfully launch in new markets and our fleet remains compliant
• Manage vendor compliance queues to ensure that compliance cases are reviewed and actioned efficiently
• Develop and provide SME market-specific compliance knowledge to our vendors and internal teams
• Respond to internal and external compliance escalations
• Ensure the Rider Compliance Team process and training documentation is up-to-date
• Provide comprehensive training to new starters and our vendors
• Collaborate with the Compliance Team to identify opportunities for reducing inefficiencies within our processes
• Collaborate with the broader Rider Compliance Team to achieve KPIs and targets
• Proactively identify, investigate and take appropriate actions to mitigate rider compliance risk within our fleet or processes

Operations Representative, Rider Onboarding and Compliance

Full-stack Engineer

• As a Staff Software Engineer at Deliveroo, your individual work contributes to achieving group-level goals and metrics. Occasionally you will lead work outside of the direct remit of your team benefitting other teams. You will report to managers and groups leads and together deliver the results.
• Technical Execution:
• You will be considered an expert in at least one relevant technical area, sought out for reviews and advice by multiple teams and colleagues.
• Your work will also include forecasting and managing project timelines and risks, and setting a sustainable and incremental team pace.
• It means that you will define the technical solutions for important business problems and understand the context in which large company decisions are made.
• Collaboration & Leadership:
• A part of the Staff Engineer's scope is aligning non-adjacent teams and disciplines to resolve unstructured and ambiguous challenges. This extends to coaching other folks across all levels and supporting up-and-coming leaders in the team.
• You will lead the technical direction of their team, and influence the strategic direction and build non-adjacent team relationships.
• Staff Engineers are calibrated to lead all types of engineering interviews, to help guide the understanding of the Deliveroo bar for all lower levels which often requires contribution in other recruiting areas outside of interviewing.

Staff Software Engineer

• Lead the architecture, design, and implementation of resilient, scalable systems across backend, web, and mobile technologies
• Act as a technical expert and hands-on contributor, driving complex, org-wide initiatives from concept to execution
• Collaborate with engineering leaders, product managers, and cross-functional teams to define and deliver high-impact solutions
• Review code, mentor engineers, and elevate technical excellence across the organisation
• Influence and execute strategic engineering direction across multiple domains
• Identify areas for improvement across system performance, reliability, and developer productivity
• Help shape the adoption of modern technologies including Generative AI and Agentic AI frameworks for business-critical applications
• Define and execute strategies for company-wide AI tooling adoption and build custom AI-based solutions to improve engineering velocity or system quality
• Architect and deliver systems that scale to millions of users and materially improve system reliability, engineering velocity, or customer experience

Senior Staff Engineer

Program Manager

• Own the design and execution of regional strategic initiatives to build on Deliveroo's strong market position in Core London
• Work closely with the Regional Director and be a key member of the regional leadership team
• Identify areas to improve customer value proposition on a hyperlocal level, build plans, and execute to achieve improvements
• Create the playbook for thriving and growing in a mature, competitive Deliveroo market
• Devise and manage one-year and three-year strategies for the region
• Bring together sub teams (Client Partners, Incubator, Territory management and Sales) and cross-functional teams (Ops, Marketing, Chinese Category) through joint initiatives
• Lead across multiple projects simultaneously and prioritise effectively
• Manage stakeholders to build consensus and momentum around regional initiatives
• Identify and develop scalable frameworks and methodologies around initiatives
• Track and monitor strategic goals and KPIs and build scalable tooling (Looker dashboards, Google Sheets)

Programme Manager, Core

Operations

• As Value Marketing Associate, report to Head of Value & Promotions Marketing for UK & Ireland; execute promotional strategy and key projects
• Implement and execute UKI Marketing Promotional Calendar and CRM calendar
• Own weekly reporting on in-flight campaign performance and post-campaign analysis; identify improvement areas and experiments
• Keep on top of competitor trends to strengthen plans
• Work cross-functionally and champion the consumer voice to deliver consumer-led value
• Company overview: Deliveroo transforms how people shop and eat, connecting consumers, restaurants, shops and riders

Value Marketing Associate, Promotions and Operations

Manager

We are looking for an experienced Reward Manager to join our Reward team. Reporting into the Reward team, you'll benchmark, analyse, design and develop compensation and benefits programmes. You'll work with our leaders, managers, People, and Finance teams to develop cost effective and innovative solutions and implement programmes. You will be based in our HQ office (Cannon Street, London).
Provide guidance and coaching on reward aspects to HR Business Partners, the broader People Team, business leaders, and employees as a trusted expert
Analyse market trends and benchmarks across multiple programmes. Use the analysis to develop effective and engaging proposals for programmes and budgets to ensure we are tracking to market
Play a key part in the compensation review cycles
Lead reward programmes across multiple locations. Managing new and on-going global benefits and compensation programmes
Communicate our Reward programmes to the business in a simple and engaging way, to employees, HR Business Partners and recruitment teams
Conduct deep dive compensation analysis work. Assessing multiple sets of data, understanding the market issues and developing proposals
Work with global HR partners to ensure compensation and benefits programmes are compliant, impactful and successful in all our global locations.