Solutions Engineer
AtomicVest
Senior Project Associate, Partner Policies & Processes
Deliveroo
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Define our end-to-end process for commercial related processes including mapping, documenting, and clarifying responsibilities and hand-offs
- Define success metrics to monitor partner experience and process efficiency
- Maintain up-to-date partner-facing documentation and communications
- Drive performance of partner-facing and internal commercial processes through monitoring, analysis, and improvement roadmaps
- Support Product with automation: identify opportunities, define requirements, build financial business cases, lead UAT, and facilitate post-launch feedback
- Lead go-to-market for policy or process changes: project manage, collaborate on communications and training, lead change management, and review post-launch performance
Requirements
- End-to-end responsibility for defining Deliveroo’s partner-related policies, partner-facing and internal commercial processes
- Lead Deliveroo’s thinking on partner-facing policies/processes to deliver positive experience and low cost-to-serve
- Define end-to-end processes, ensure individual steps are followed across functions/roles
- Partner with Product to identify automation opportunities
- Lead go-to-market with internal and external stakeholders for changes and improvements
- Reporting to the Director, Partner Policies & Processes
- Part of wider team of process experts supported by PPP project managers
- Process mapping and documentation skills
- Define success metrics and monitor process performance
- Maintain partner-facing documentation and communication
- Monitor performance of success metrics and ensure compliance
- Identify opportunities for improvement based on deep-dive analysis
- Develop process improvement roadmap with business cases
- Identify opportunities for automation to reduce cost-to-serve or enhance partner experience
- Support Product with requirements and financial business case and engage frontline teams/partners
- Lead UAT, utilise frontline commercial personnel
- Facilitate frontline user/partner feedback post-launch
- Project manage changes per go-to-market playbook
- Collaborate with GTM Content, Commercial Incentives, Learning & Development teams
- Lead change management with frontline commercial teams
- Review post-launch performance and act on course corrections
