Deliveroo

Account Executive

• Assist team in carrying out ad-hoc tasks such as menu edits, campaign detail input, uploading offers, activating ads
• Own part of tasks related to projects such as reviewing account menus and menu tags across segments and actioning sprints on multiple KPIs
• Assist Account Managers with pulling data on their accounts for daily, weekly or monthly assessments across growth and operational improvements
• Work with segment leads on their own strategic projects, assisting with data entry, progress tracking
• Mass calling brands to activate them for Ads and discount packages, communicate potential improvements to operational KPIs

Commercial Account Executive

Marketing

• Play a key role in the orchestration of the end-to-end UKI communications plan.
• Act as a diplomatic and influential consultant to internal stakeholders, proactively guiding teams through trade-offs and ensuring alignment on challenging decisions related to budget, resource, and execution priorities.
• Translate the quarterly comms plan into compelling narratives for presentation and alignment with senior leadership.
• Lead the activation of major UKI marketing campaigns, overseeing the entire project lifecycle from initial strategic brief through to launch and comprehensive post-campaign analysis.
• Be accountable for the monitoring and meticulous tracking of the production budget for UKI campaigns, ensuring maximum efficiency and compliance.
• Drive the hands-on execution of locally-led marketing initiatives, managing complex workflows, trafficking assets, and ensuring timely, high-quality delivery across all integrated channels.
• Develop clear and rigorous measurement frameworks for marketing activity, holding the team accountable for campaign performance against defined KPIs.
• Conduct deep post-campaign analysis, synthesising performance data and key learnings into actionable strategic insights for the business and future campaign development.

Marketing Manager – UKI Campaigns

Sales

• Own and grow relationships with key London based media agencies, including planners, buyers and agency leadership who have a remit for Europe & Middle East advertising budgets
• Build relationships with local market agency teams in France and Italy to drive spend onto Deliveroo
• Support direct brand deals cross markets when an agency team is involved
• Travel within Europe & Middle East as required to support agency and client relationships
• Pitch to agency teams who are responsible for CPG and Non Endemic advertisers
• Maintain accurate pipeline management, forecasting and reporting
• Collaborate with Internal teams including sales, marketing, operations and product
• Manage deal negotiations and contracts
• Track market trends, agency structures and competitor activity across Europe & Middle East
• Contribute to the Ads overall commercial strategy and ensure alignment across regions

Agency Sales Manager

• Overseeing marketing strategies and initiatives
• Developing and implementing marketing plans for joint business partners
• Managing restaurant promotion calendar and cross-functional promotions
• Collaborating with key exclusive restaurant partners to drive customer love
• Leading marketing templates and best practices based on campaign performance
• Managing existing customer campaigns to drive acquisition, retention, and order frequency
• Driving new customer promotion strategy
• Utilizing data science insights to inform marketing strategies and decision-making
• Forecasting cost and % uplift for upcoming campaigns
• Collaborating with cross-functional teams to align marketing campaigns
• Leading and mentoring one direct report

Senior Marketing Manager

Account Manager

• En charge d’un portefeuille d’une sélection de restaurants clés sur des secteurs matures, nécessitant une vraie expertise et une attention particulière.
• Créez un partenariat privilégié, durable en apportant votre expertise Food Tech en étant l'expert de votre zone / ville.
• Optimisez la profitabilité de votre portefeuille et proposez un accompagnement personnalisé, toujours construit sur le long terme avec un appui de la “data”.
• Analysez la performance de votre portefeuille et prenez les mesures adéquates, faites des recommandations directement à votre manager, soyez agile et ouvert à la nouveauté. Deliveroo est une entreprise qui va vite, de nouveaux outils, de nouvelles options seront à déployer à une fréquence très rythmée.
• Suggérez et implémentez des campagnes marketing et promotionnelles sur votre portefeuille.
• Suivez de près le suivi des opérations afin d’optimiser l’expérience Restaurant et Client.

Director

• Set and own global standards for partner-facing processes across the full merchant lifecycle — from acquisition through onboarding, growth and off-boarding — driving performance, efficiency and continuous improvement across all markets.
• Partner closely with Product and Technology leaders to shape scalable, automated and AI-enabled merchant-facing tools that improve experience, efficiency and commercial outcomes.
• Define and embed partner-facing policies, working collaboratively with Legal, Policy and Care teams to ensure clarity, compliance and transparency for partners.
• Own go-to-market execution for merchant-facing process and technology changes, ensuring alignment, clarity and adoption across diverse commercial teams.
• Drive partner engagement and acquisition through scaled communication channels, overseeing B2B CRM, web, paid channels and evergreen merchant content that complements local commercial teams.
• Lead the design and evolution of commercial reporting, metrics, incentives and performance routines, in partnership with Data Science and Analytics, to support effective decision-making across markets.
• Own the commercial learning and development agenda, ensuring frontline teams globally have the skills, frameworks and support needed to succeed.
• Build, coach and lead a high-performing, inclusive enablement organisation, while influencing hundreds of frontline commercial roles through a complex matrix.

Senior Director, Commercial Enablement

Performance Marketing

• Develop consumer marketing campaigns: Identify sharp consumer, product and market insights to fuel ideation, creation and execution of stand out integrated marketing campaigns. Develop clear objectives & key messages to meet our business and marketing objectives.
• Campaign development: support the creation of large scale campaigns from ideation, to brief creation, through planning, creative development and launch. You’ll be responsible for working closely with the Head of Marketing to manage campaigns with our external creative agency partner and internal studio team to develop campaigns across all channels.
• Demonstrate media expertise: Manage our external media agency to plan, deliver & execute our media strategy. Identify the most relevant channels and media mix to drive growth, working with the rest of the Belgium team to identify the need to tailor locally and leverage restaurants across Belgium.
• Demonstrate excellent stakeholder relationship: Work with diverse teams to deliver best in class marketing planning and campaign management. You’ll work closely with teams across the business including performance marketing, CRM, creative studio, PR to develop the optimum strategies & plans to drive relevance with our consumers.
• Strengthen partnerships: Work with external partners to generate opportunities to acquire new customers to Deliveroo.
• Take an analytical approach: Work with our business insights and consumer insights teams to develop robust measurement & effectiveness evaluations of our campaign.

Growth Media – Campaign Manager

Operations

• Own service performance for a defined zone and drive high-impact initiatives across restaurants, delivery riders, and customers.
• Analyze performance gaps and define clear action plans.
• Monitor and improve service quality at both the city and zone levels.
• Identify root causes of poor customer outcomes and implement corrective actions.

Senior Operations Associate – Fixed-term (CDD)

• Improve our delivery operations associated with our highest volume partners cross-functionally
• Proactively diagnose, resolve and report on areas of concern for partner operations across multiple stakeholders, testing solutions to address them and quickly determining how to scale them
• Innovatively seek out opportunities to move the needle on partner operational performance
• Align the aims of Partner Operations with those of other departments within the business on areas such as target and KPI setting
• Attend partner Monthly/Quarterly Business Reviews to provide operational updates and understand main commercial priorities for partners
• Collaborate with the Product team to ensure the voice of the partner is considered in the development of new features
• Drive the rollout and implementation of new features with internal and external partners
• Where relevant, expand existing and rolling out new partners while ensuring high operational performance for new site launches
• Leverage relationships when aligning results with partners, including effective negotiation skills and rigorous operational proposals
• Manage high impact cross-functional projects
• Leverage data to provide compelling business cases

Partner Operations Manager

Key Accounts Partner Operations

• Maintaining and growing relationships between Deliveroo and our top Greater Dublin restaurant partners through strong communication both face-to-face and remotely
• Driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential through Deliveroo
• Negotiating contracts and terms of partnership
• Liaising with our restaurant and rider operations teams to improve operational efficiencies
• Working with marketing teams to accelerate restaurant order growth
• Innovating and presenting new ideas to increase Deliveroo growth and efficiencies
• Being a local expert for your Region. This means knowing the restaurant industry inside and out, and being the face of Deliveroo to the restaurant industry

Communications

• Support the planning, launch, and evaluation of communications initiatives
• Work closely with senior stakeholders to craft launch communications
• Track performance of communications using basic metrics
• Conduct desk research and basic analysis (e.g. market scans, audience sentiment)
• Maintain simple dashboards or trackers to monitor effectiveness over time
• Summarise insights clearly and concisely for decision-making

Communications and Insights Intern

• Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.
• Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
• On-Site Training: Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.
• Action Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.
• Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.
• Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.
• Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.

Commercial Account Executive

Marketing Manager – UKI Campaigns

Agency Sales Manager

Senior Marketing Manager

Account Manager

Senior Director, Commercial Enablement

Growth Media – Campaign Manager

Senior Operations Associate – Fixed-term (CDD)

Partner Operations Manager

Key Accounts Partner Operations

Account Manager

Communications and Insights Intern

Operations Associate – Grocery