Deliveroo

Account Manager

• Responsible for the delivery and improvement of the SMB Account Management team through management and coaching of a team to provide an excellent onboarding experience
• Will directly manage a team with varying levels of expertise
• Responsible for recruitment, reward and development of your own team
• Establish a performance management framework for the team
• Motivate the team to maintain high morale, low absenteeism and turnover
• Manage resources and prioritise workloads within the AM department to ensure achievement of targets
• Coach team members through regular 1:1 and bi-annual reviews to identify and address development needs and construct development plans which will build a high-quality team
• Monitor team performance and output through use and analysis of performance and quality data, to set or adjust targets and measure success against them, and raise the standards in the team
• Ensure quality staff are recruited into the department by interviewing and other recruitment tools together with HR
• Partner with Learning and Development to ensure content of training materials and programmes is of maximum value to staff
• Represent the SMB Account Management team and SMB Department on projects and other ad hoc assignments to ensure SMB AM needs are represented
• Provide accurate management information reports within deadlines to assist management and other departments in meeting their goals
• Research and answer complex complaints referred from our Account Managers, identifying the causes and taking appropriate action to deliver outstanding customer service
• Relevant briefings communicated to staff to ensure Company plans and procedural changes are cascaded and understood
• Work with other managers and stakeholders to ensure Account Managers receive development and technical support they need

Account Management Team Lead – Italian Speaking

Marketing

• Play a key role in the orchestration of the end-to-end UKI communications plan.
• Act as a diplomatic and influential consultant to internal stakeholders, proactively guiding teams through trade-offs and ensuring alignment on challenging decisions related to budget, resource, and execution priorities.
• Translate the quarterly comms plan into compelling narratives for presentation and alignment with senior leadership.
• Lead the activation of major UKI marketing campaigns, overseeing the entire project lifecycle from initial strategic brief through to launch and comprehensive post-campaign analysis.
• Be accountable for the monitoring and meticulous tracking of the production budget for UKI campaigns, ensuring maximum efficiency and compliance.
• Drive the hands-on execution of locally-led marketing initiatives, managing complex workflows, trafficking assets, and ensuring timely, high-quality delivery across all integrated channels.
• Develop clear and rigorous measurement frameworks for marketing activity, holding the team accountable for campaign performance against defined KPIs.
• Conduct deep post-campaign analysis, synthesising performance data and key learnings into actionable strategic insights for the business and future campaign development.

Senior Marketing Manager – Planning and Campaigns

Business Development Rep

• Prospect and sign new restaurant partners (by phone and in-person).
• Generate a high volume of daily calls to feed your sales pipeline.
• Be present in the field at least 3 days per week to develop your territory.
• Present and sell the Deliveroo offering using the internal sales script and adapt your pitch to each contact.
• Manage commercial negotiations end-to-end and close deals effectively.
• Meet your monthly targets and maintain rigorous tracking in the CRM.
• Support partners after signing and regularly report your activity to your manager.

Business Development Manager – 6-month fixed-term contract

Sales

• Lead your BDM (Business Development Managers) team to consistently meet and surpass monthly sales objectives.
• Clearly communicate company directives, sales goals, and the underlying rationale (the Why) with clarity.
• Be a go-to mentor: be present for your team by maintaining a consistent presence on the sales floor and help address urgent partners' concerns.
• Hold weekly 1:1s with your team to improve key metrics (sales activities, P2P, Quality metrics, conversion...).
• Offer actionable feedback tailored to individual sales rep performance and their professional evolution.
• Ignite motivation within the team, resolving issues promptly and efficiently.
• Uphold and implement company directives and team-specific protocols, including attendance and discipline.
• Strategically enhance team output, and key metrics uplift.
• Cultivate a culture that focuses on top-notch sales support.
• Detect, craft, and fine-tune efficient methodologies for your sales team.
• Collaborate with onboarding teams to efficiently activate the best restaurants in France
• Represent and uphold Deliveroo’s values and brand.

Account Management Team Lead – Italian Speaking

Senior Marketing Manager – Planning and Campaigns

Business Development Manager – 6-month fixed-term contract

Sales Regional Manager