Deliveroo

Partner Experience Advisor, Italian Speaking

Deliveroo

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

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Salary

💰 £26,600 per year

About the role

  • Act as the primary relationship lead for newly signed Italian restaurants, ensuring they hit key operational metrics and KPIs during their critical first 60 days.
  • Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume.
  • Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class.
  • Manage high-quality outbound calls to resolve partner issues promptly, building the engagement and trust necessary for a long-term partnership.
  • Adhere to daily targets and quality standards, maintaining meticulous administrative records in our systems to ensure compliance and task completion.

Requirements

  • Linguistic Proficiency: Native or fluent in both Italian and English (written and spoken).
  • Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs.
  • Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail.
  • Technical Literacy: Proficient in Microsoft Office software; while not essential, knowledge of Salesforce is highly desirable.
  • Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude.
Benefits
  • Make a visible impact every day
  • Learn fast in an entrepreneurial environment
  • Build a career, not just a role
  • Deliver together in an inclusive culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft OfficeSalesforce
Soft Skills
strong communicationemotional intelligencetarget-driven mindsetrelationship managementproblem-solvingattention to detail