Deliveroo

Head of New Partner Experience – UKI, EU

Deliveroo

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

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Job Level

Lead

About the role

  • Be the champion for our newly acquired partners; creating a best in class contact centre
  • Ensure your team are leading from the front in supporting drive the right commercial outcomes
  • Design and implement a scalable servicing model
  • Manage a large team of managers and agents, fostering a high-performance, inclusive culture
  • Partner with global Tech and Ops teams to build the tools, incentives, and contact strategies

Requirements

  • 4+ years of experience in a call centre or similar environment focusing on delivering exceptional customer experiences
  • Experience working within the restaurant or grocery retail industries
Benefits
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Applicant Tracking System Keywords

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Soft Skills
leadershipteam managementhigh-performance cultureinclusivitycommercial outcomescustomer experience