Deliverect

Enterprise Account Manager

Deliverect

full-time

Posted on:

Origin:  • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market. As an Enterprise Account Manager, you will play a critical role in fostering long-term relationships with Deliverect’s largest and most strategic customers in the US and Canada. You'll be responsible for driving growth, ensuring customer satisfaction, and identifying opportunities for expansion. Your mission is to ensure our enterprise partners maximize the value of Deliverect’s solutions while positioning yourself as a trusted advisor and strategic partner. This is a full-time, hybrid role with a flexible work schedule- 4 days in our Sydney office and 1 day from the comfort of your home.

Requirements

  • 4+ years of experience in an Account Management, or a similar role, preferably within the SaaS or restaurant technology industries. Proven ability to manage complex client relationships, with a track record of driving growth and retention in a fast-paced environment. Strong relationship-building skills and the ability to engage with stakeholders at all levels, from day-to-day users to C-suite executives. An understanding of the order management, restaurant technology, or food delivery industries, including familiarity with POS systems, APIs, and third-party delivery services. A data-driven mindset with experience using customer insights and analytics tools to inform strategy. Exceptional written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively. Strong business acumen and a customer-first mentality, with a passion for helping businesses succeed. The ability to thrive in a fast-paced, competitive environment while working independently and as part of a team.