Delegate CX

HR Associate/Scheduler

Delegate CX

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Salary

💰 ₱35,000 - ₱37,500 per month

Job Level

JuniorMid-Level

About the role

  • Call / text staff member one-by-one to ascertain schedule availability and try to get the caregiver to accept an assignment to as many open, unfilled shifts as possible
  • Aim to complete the schedule by close of business on Wednesdays for the following 2 full weeks
  • Ensure that client shifts are filled with caregivers who have matching attributes (i.e. willing to work with dogs in the home, willing to work with a client who smokes, etc.)
  • Process pre-shift electronic Covid health screening to ensure caregivers are fit to work
  • Collect updated caregivers documents as they expire (CPR certification, CNA license, etc.)
  • Build rapport with all caregivers to encourage work assignments
  • Participate in conducting staff surveys and other ad-hoc requests from time to time

Requirements

  • Bachelor’s degree in Business Administration or a related field
  • 1–3 years of scheduling, HR coordination, or relevant admin experience in a healthcare or medical setting
  • Familiar with medical terminology and health insurance basics
  • Strong English communication skills, written and verbal
  • Must be available to work 8:00 AM – 5:00 PM EST, Monday through Friday
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Skilled in Google Suite (Docs, Sheets, Gmail)
  • Experience using scheduling systems
Benefits
  • Industry-leading salary packages
  • Permanent work-from-home setup
  • Company equipment provided
  • Internet stipends upon regularization
  • HMO Coverage
  • PTO credits and service incentive leaves
  • Major spring and winter company live events
  • Monthly employee appreciation virtual events
  • Company-provided career skills training courses
  • A company culture focused on your personal and professional growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
schedulingHR coordinationadministrative experiencemedical terminologyhealth insurance basics
Soft skills
communication skillsrapport building
Certifications
CPR certificationCNA license