Del Norte Credit Union

Consultant

• Deliver exceptional, personalized service to members through phone and digital channels.
• Guide members through deposit and lending solutions using strong consumer lending knowledge and sound credit analysis.
• Interview applicants, evaluate financial information, and ensure a seamless, confidential, and compliant experience.
• Assist members with financial services through a consultative approach to determine the most value-added products and/or services to meet individual member needs.
• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Proactively assist members with their deposit & consumer lending needs.
• Ensure all needed member documents are collected for loan processing in accordance with policy and procedure.

Virtual Experience Consultant

Counselor

• The Credit Counselor manages delinquent accounts by contacting members, analyzing financial situations, and recommending solutions to resolve defaults.
• Demonstrate a working knowledge of the applicable core system, including loan, deposit, and collections platforms.
• Informs management of trends in underwriting contributing to delinquent/charge off loans.
• Contacts delinquent account holders to cure defaults; utilizes various skip tracing tools, and maintains accurate files, and ensures accurate and timely documentation of all collection efforts.
• Analyzes financial situation of delinquent borrowers to include credit bureau reports and provides sound recommendation for solutions to successfully resolve delinquencies.
• Processes insurance, disability, credit life, and whole loss claims. Process all member extension requests.
• Promotes a needs based member education culture within the department to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.
• Work effectively in a team environment contributing to the success of the department and organization. Comply with all regulations, policies, security procedures, and complete all mandatory annual compliance courses.

Virtual Experience Consultant

Credit Counselor I