Del Norte Credit Union

Brand Manager

• Develop and execute social media strategies that reflect the Credit Union’s brand, voice, and community values.
• Create engaging multimedia content (posts, reels, stories, captions) that drives emotional connection and member engagement.
• Manage daily social media activity, including publishing, monitoring, and responding to comments, messages, and mentions.
• Capture and share authentic brand stories, including member experiences, community involvement, and internal culture.
• Track and analyze performance metrics to optimize content, improve engagement, and expand reach.
• Collaborate with internal teams to identify and develop compelling content and storytelling opportunities.
• Plan, coordinate, and support community events and brand activations aligned with organizational goals.
• Support teams across the organization to ensure ideas align with brand strategy and standards.
• Represent the Credit Union at events and partnerships; capture and promote event content across digital channels.
• Coordinate and execute event set-up and teardown, including transporting, assembling, staging, dismantling, and inventorying branded materials and equipment to ensure seamless operations and a polished brand presence.

Brand Engagement Specialist

General

• Maintains proactive communication with loan originators, members, and internal partners to resolve issues and provide updates.
• Manages loan pipeline to meet service level agreements, processing timelines, and closing deadlines.
• Reviews applications to ensure alignment with FNMA, regulatory, and credit union guidelines.
• Communicates with applicants and members to request and clarify required loan documentation.
• Obtains, reviews, and validates borrower documentation (income, assets, credit, collateral) for accuracy and completeness.
• Prepares and submits complete, compliant loan packages to underwriting for approval.
• Submits clean, well-documented files to underwriting and efficiently clears conditions.
• Provides mentorship and workflow support to processors, contributing to team efficiency and process improvements.

Senior Mortgage Loan Processor

Consultant

• Deliver exceptional, personalized service to members through phone and digital channels.
• Guide members through deposit and lending solutions using strong consumer lending knowledge and sound credit analysis.
• Interview applicants, evaluate financial information, and ensure a seamless, confidential, and compliant experience.
• Assist members with financial services through a consultative approach to determine the most value-added products and/or services to meet individual member needs.
• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Proactively assist members with their deposit & consumer lending needs.
• Ensure all needed member documents are collected for loan processing in accordance with policy and procedure.

Brand Engagement Specialist

Senior Mortgage Loan Processor

Virtual Experience Consultant