Del Norte Credit Union

Operations

• The Loan Operations Specialist processes and funds direct and indirect consumer loans, ensuring accuracy, compliance, and timely disbursement.
• Supports loan maintenance, title tracking, Skip-A-Pay administration, and communicates loan status with branch staff, dealerships, and internal teams.
• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Process indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made.
• Fund all indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made.
• Support title specialist in maintaining accurate records and tracking of incoming and outgoing titles.
• Notify dealers and branch staff of funded loan status or funding issues.
• Prepare wire transfer/ACH for dealer and consumer funding.
• Perform a variety of loan account file maintenance requests.
• Provide support to branch staff, dealerships and departmental staff as needed.
• Maintain consistent communication with branch staff, dealerships and department; including responding to incoming emails, phone calls, voicemails and requests.
• Thorough understanding of DNCU loan products and policies.
• Administration and maintenance of the Skip-A-Pay program.
• Promotes a need based internal member education culture within the department to identify opportunities for improvement by promoting credit union products and services.
• To live DNCU’s mission of improving lives while meeting and/or exceeding established internal member education goals.
• Work effectively in a team environment contributing to the success of the department and organization.
• Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
• Performs other related job duties as assigned.