Virtual Experience Consultant

Del Norte Credit Union

Virtual Experience Consultant delivering exceptional service to members at Del Norte Credit Union. Guiding members through deposit and lending solutions via phone and digital channels.

Posted 6/5/2026full-timeRio Rancho • New Mexico • 🇺🇸 United StatesJunior💰 $20 - $28 per hourWebsite

About the role

Key responsibilities & impact

Deliver exceptional, personalized service to members through phone and digital channels.
Guide members through deposit and lending solutions using strong consumer lending knowledge and sound credit analysis.
Interview applicants, evaluate financial information, and ensure a seamless, confidential, and compliant experience.
Assist members with financial services through a consultative approach to determine the most value-added products and/or services to meet individual member needs.
Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
Proactively assist members with their deposit & consumer lending needs.
Ensure all needed member documents are collected for loan processing in accordance with policy and procedure.

Requirements

What you’ll need

One to three years of similar or related experience, including Consumer Lending.
A high school education or GED.
Handle sensitive information with complete confidentiality and professionalism.
Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values.
Conduct themselves and members fairly, ethically, and with confidence.
Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities.
Must have good communication and PC skills.
Critical thinker and effective problem solver.
Collaborative service skills.
Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations.
Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications.

Benefits

Comp & perks

Spanish Speaking Incentive
Medical, Dental and Vision insurance. Available the first of the month following date of hire.
401(k) - Traditional or Roth
Paid Time Off
Eleven paid holidays/year
Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

consumer lendingcredit analysisfinancial information evaluationloan processingdeposit solutionsfinancial servicesconsultative approach10-key calculatorMS Office

Soft Skills

communicationinterpersonal skillsrelationship buildingcritical thinkingproblem solvingcollaborative serviceprofessionalismethical conductteambuildingservice excellence

Certifications

high school educationGED