Deepki

Customer Support

• Primary point of contact for end-user enablement, platform improvement and issue resolution
• Provide exceptional customer service by promptly addressing and resolving client questions, concerns, and technical issues through various channels (e.g., email).
• Conduct thorough training sessions and workshops to educate clients on the platform's features, functionality, and best practices.
• Proactively identify and troubleshoot platform-related issues, working closely with cross-functional teams to provide timely resolutions.
• Collaborate with the product team to gather client feedback, identify areas for improvement, and contribute to the continuous enhancement of our platform.
• Contribute to the creation and improvement of internal processes in coordination with our HQ team in Paris.
• Maintain accurate and up-to-date records of client interactions, support tickets, and issue resolutions in our ticketing system.

Customer Care – Platform Adoption Specialist

Account Executive

• Collaborating with the Sales Team to implement the sales strategy and priorities tailored to the US market
• Creating and executing strategic account plans that deliver on quarterly and annual sales goals
• Establishing yourself as a trusted Deepki advisor in the country, promoting our products and services, and understanding the unique challenges, ambitions, and ongoing needs of prospective clients
• Own the complete sales cycle while working closely with cross-functional teams (presales, marketing, consulting…)
• Creating impactful customer-facing presentations and working with Solution Engineers during product demos
• Preparing and managing pricing proposals for prospective clients
• Ensuring a seamless transition from closing to client onboarding
• Undertaking any other duties assigned as the role evolves within our ambitious team.

Senior Account Executive

Solutions Engineer

• Collaborate with clients to manage and support the deployment of Deepki's SaaS solution, ensuring successful implementation of energy-saving projects and sustainable practices
• Customize and configure Deepki features to meet individual client needs, including data-visualization widgets, user inputs, alerts thresholds, energy and CO2 pathways
• Integrate the platform into clients' IT landscape, establishing interfaces with utilities data-suppliers and creating scripts for custom KPIs related to smart energy and CO2 analysis
• Provide training and ongoing support to clients' users, ensuring their efficient use of the platform
• Analyze client data, perform quality checks, and calculate KPIs for energy analysis and energy savings
• Contribute to the development of advanced processes and automations to enhance data quality and efficiency
• Collaborate with the product team to envision the future enhancements of the platform
• Identify additional customer needs, manage customer roadmaps, and propose complementary offers
• Foster knowledge sharing by producing relevant documentation and expertise notes

Customer Care – Platform Adoption Specialist

Senior Account Executive

Customer Solutions Engineer – SaaS implementation