Customer Solutions Engineer – SaaS implementation

Deepki

Customer Solutions Engineer managing deployment of Deepki's SaaS solutions. Supporting clients in energy-saving projects and sustainable practices in the New York office.

Posted 6/11/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Collaborate with clients to manage and support the deployment of Deepki's SaaS solution, ensuring successful implementation of energy-saving projects and sustainable practices
Customize and configure Deepki features to meet individual client needs, including data-visualization widgets, user inputs, alerts thresholds, energy and CO2 pathways
Integrate the platform into clients' IT landscape, establishing interfaces with utilities data-suppliers and creating scripts for custom KPIs related to smart energy and CO2 analysis
Provide training and ongoing support to clients' users, ensuring their efficient use of the platform
Analyze client data, perform quality checks, and calculate KPIs for energy analysis and energy savings
Contribute to the development of advanced processes and automations to enhance data quality and efficiency
Collaborate with the product team to envision the future enhancements of the platform
Identify additional customer needs, manage customer roadmaps, and propose complementary offers
Foster knowledge sharing by producing relevant documentation and expertise notes

Requirements

What you’ll need

Bachelor's or Master's degree in Engineering or Business Management
Project management skills with a focus on quality and methodology
Excellent communication and teaching abilities, with fluency in English
Strong analytical skills and the ability to analyze data workflows
Basic skills in Python, R, or other coding languages
Team player with a keen sense of customer interaction

Benefits

Comp & perks

20 Days of Paid Vacation annually
5 Sick Days
10 Public Holidays
Pension: 401(k) - Safe harbor plan - 3,5% employer contribution
Medical, Dental & Vision Coverage (fully paid by Deepki)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonRdata visualizationKPI calculationenergy analysisCO2 analysisautomation processesdata qualitySaaS deploymentcustom scripting

Soft Skills

project managementcommunicationteachinganalytical skillscustomer interactionteam playercollaborationknowledge sharingproblem-solvingadaptability

Certifications

Bachelor's degree in EngineeringMaster's degree in Business Management