Customer Care – Platform Adoption Specialist

Deepki

Customer Care (Platform Adoption Specialist) at Deepki managing US client platform adoption and support. Delivering training and resolving technical issues in a hybrid work model.

Posted 6/19/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Primary point of contact for end-user enablement, platform improvement and issue resolution
Provide exceptional customer service by promptly addressing and resolving client questions, concerns, and technical issues through various channels (e.g., email).
Conduct thorough training sessions and workshops to educate clients on the platform's features, functionality, and best practices.
Proactively identify and troubleshoot platform-related issues, working closely with cross-functional teams to provide timely resolutions.
Collaborate with the product team to gather client feedback, identify areas for improvement, and contribute to the continuous enhancement of our platform.
Contribute to the creation and improvement of internal processes in coordination with our HQ team in Paris.
Maintain accurate and up-to-date records of client interactions, support tickets, and issue resolutions in our ticketing system.

Requirements

What you’ll need

2-3 years of experience in a similar role
Excellent written and verbal communication skills, with the ability to articulate complex concepts in a clear and concise manner.
Strong problem-solving skills and ability to think critically
Empathetic and customer-centric mindset with a passion for delivering exceptional customer experiences.
Team player mindset, sharing best practices internally, ability to find solutions who will benefit to all
Interest in data management
Ability to work independently, manage multiple priorities, and adapt to changing requirements in a fast-paced environment.

Benefits

Comp & perks

20 days paid holidays + 5 Sick Days + 10 Public Holidays
Medical, Dental & Vision Coverage (fully paid by Deepki)
Pension: 401(k) - Safe harbor plan - 3.5% employer contribution
International environment
Access to a language learning platform
Office in Manhattan's Financial District

ATS Keywords

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Soft Skills

excellent written communicationexcellent verbal communicationproblem-solvingcritical thinkingcustomer-centric mindsetteam playerability to manage multiple prioritiesadaptability