Deephaven Mortgage

Product Manager

• Lead the strategic development of new Non-QM loan products and enhancements based on capital markets direction, investor appetite, and competitive research.
• Evaluate opportunities for expanding into new segments (e.g., Business Purpose Lending, DSCR, HELOC, bank statement enhancements, portfolio products).
• Interpret investor criteria, market trends, and execution outcomes to design profitable, scalable product features.
• Collaborate with Pricing & Secondary to ensure appropriate rate sheets, LLPAs, eligibility matrices, and guides support optimal market competitiveness and loan sale execution.
• Collaborate with Credit / Underwriting on product governance process, including version control, guide updates, approval routing, and stakeholder communication.
• Maintain alignment with risk, compliance, legal, and underwriting to manage overlays, exceptions, and emerging risks.
• Manage investor feedback loops and incorporate performance learnings into product updates as well as communication of product enhancements to various partners.
• Partner closely with Secondary & Capital Markets to understand securitization performance, loan sale execution, and investor appetite.
• Analyze pricing impacts, credit risk distribution, and pool performance to optimize product structures.
• Serve as the product SME for Sales, Underwriting, Training, Ops, and Marketing.
• Work with Marketing to build competitive product collateral, AE-facing materials, and market-facing content.
• Deliver product training sessions for internal teams, clients, investors, and industry partners.
• Maintain a robust understanding of the Non-QM & other relevant products competitive landscape, including guideline changes, overlays, price movements, and emerging program trends.
• Conduct ongoing benchmarking of product guidelines against peers and investors.
• Provide executive leadership with recommendations to strengthen Deephaven’s product positioning.
• Analyze loan production quality, pull-through, and margin impacts across products.
• Track performance by channel, program, credit bucket, and geography to identify opportunities for product expansion or tightening.
• Develop product dashboards and KPIs in partnership with Business Intelligence or FP&A.

VP of Product

Account Executive

• Make daily outbound calls to develop new accounts and follow up regularly to ensure client satisfaction
• Answer loan pricing and scenario questions
• Work closely with operations to resolve any issues
• Work with partners to assist in account development
• Manage client expectations and develop trust
• Manage tracking and reporting of monthly volume and loan quality
• Remain up to date with regulatory industry standards and requirements

Wholesale Account Executive

Analyst

• Partner with stakeholders, business SMEs, vendors, and technology teams to define project scope, requirements, timelines, and implementation goals.
• Facilitate requirements gathering, gap analysis, process flows, and solution design for new initiatives and system enhancements.
• Oversee project execution from initiation through post-implementation, managing deliverables, dependencies, risks, and resource alignment.
• Track and manage tasks in project management software using Agile methodology, ensuring accountability and timely delivery.
• Own communications for assigned projects, including updates, risks, timelines, and key decisions.
• Develop and deliver training materials and communications for system and process changes.
• Create test plans, scripts, and manage UAT, ensuring quality delivery prior to roll-out.
• Monitor system performance and end-user feedback, identifying opportunities for optimization, efficiency, and revenue growth.

VP of Product

Wholesale Account Executive

Business and Quality Analyst