Deephaven Mortgage

Contract Business and Quality Analyst

Deephaven Mortgage

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Posted on:

Location Type: Remote

Location: Alabama • California • United States

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Salary

💰 $40 - $65 per hour

About the role

  • Partner with stakeholders, business SMEs, vendors, and technology teams to define project scope, requirements, timelines, and implementation goals
  • Facilitate requirements gathering, gap analysis, process flows, and solution design for new initiatives and system enhancements
  • Oversee project execution from initiation through post-implementation, managing deliverables, dependencies, risks, and resource alignment
  • Track and manage tasks in project management software using Agile methodology, ensuring accountability and timely delivery
  • Own communications for assigned projects, including updates, risks, timelines, and key decisions
  • Develop and deliver training materials and communications for system and process changes
  • Create test plans, scripts, and manage UAT, ensuring quality delivery prior to roll-out
  • Monitor system performance and end-user feedback, identifying opportunities for optimization, efficiency, and revenue growth

Requirements

  • 5+ years of combined Business Analysis and Project Management experience leading large-scale initiatives
  • Financial services or mortgage industry experience (HELOC, Non-QM a plus)
  • POS system experience strongly preferred
  • 2+ years of Quality Assurance Testing, including UAT leadership
  • Experience with Loan Origination Systems (Ellie Mae Encompass a plus)
  • Experience with CRM platforms (Salesforce or comparable)
  • Proficiency with project management tools (Asana or similar)
  • Strong foundation in Project Management Methodologies (Agile required)
  • Excellent verbal and written communication skills, with the ability to translate between technical and business teams
  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
  • Advanced knowledge of MS Office Suite (Excel, OneNote, Outlook, PowerPoint, Visio, Word)
Benefits
  • Comprehensive health insurance starting on day one of employment
  • Generous employer-matched 401(k) plan
  • Personalized Time Off for What Matters (because rest isn't one-size fits all)
  • Competitive maternity and paternity leave
  • Philanthropy Committee that creates charitable initiatives
  • Mentorship opportunities for career development
  • Exclusive discounts on travel, tech, pets, legal, and more
  • Culture Committee with team-building events and celebrations
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business AnalysisProject ManagementQuality Assurance TestingUser Acceptance Testing (UAT)Agile methodologyProcess flowsGap analysisSolution designTest plansSystem performance monitoring
Soft Skills
Communication skillsOrganizational skillsAttention to detailStakeholder managementTraining developmentRisk managementTime managementProblem-solvingCollaborationAdaptability