Deephaven Mortgage

Contract Product Efficiency Analyst

Deephaven Mortgage

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Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $40 - $65 per hour

About the role

  • Evaluate current operational processes to identify inefficiencies.
  • Recommend and implement changes to enhance efficiency, improve system functionality, and drive revenue
  • Contribute to the creation and maintenance of the product roadmap, balancing long-term strategy with short-term needs
  • Develop and maintain prioritized product backlog aligned with business objectives
  • Identify and define sales and operational product requirements through detailed user stories and clear acceptance criteria to deliver to Technology partners
  • Analyze test results to ensure technology changes align with business needs and oversee the implementation of changes to ensure they are executed as planned and deliver the expected benefits
  • Partner with stakeholders, business SMEs, vendors, and technology team members to define project scopes, objectives, schedules, requirements gathering sessions, training needs, P&P updates, and implementation goals drive product enhancements and projects
  • Track, manage, and document all project or enhancement related tasks in the project management software utilizing agile methodology and holding responsible parties accountable for adherence to delivery deadlines
  • Create and deliver Training and Communications for impactful system changes as needed

Requirements

  • Bachelor’s degree
  • 2+ years of Business Analyst, Quality Analyst, and/or Project Management experience
  • 2+ years of Mortgage or Financial Industry experience (non-QM a Plus)
  • 2+ years of experience with Quality Assurance Testing
  • Experience using Ellie Mae Encompass or other Loan Origination System
  • Experience with Asana or other PM software
  • Strong foundation in Project Management Methodologies, especially Agile
  • Ability and willingness to learn quickly
  • Must maintain thorough documentation and show excellent attention to detail
  • Strong ability to task switch effectively and manage multiple priorities
  • Experience with MS Office products (Excel, OneNote, Outlook, PowerPoint, Visio, and Word)
Benefits
  • Comprehensive health insurance starting on day one of employment
  • Generous employer-matched 401(k) plan
  • Personalized Time Off for What Matters
  • Competitive maternity and paternity leave
  • Mentorship opportunities for career development
  • Philanthropy Committee that creates charitable initiatives
  • Exclusive discounts on travel, tech, pets, legal, and more
  • Culture Committee with team-building events and celebrations
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business AnalysisQuality Assurance TestingProject ManagementAgile MethodologyUser StoriesAcceptance CriteriaProduct Backlog ManagementProcess ImprovementSystem Functionality EnhancementRevenue Driving Strategies
Soft Skills
Attention to DetailTask SwitchingMulti-Priority ManagementCommunicationStakeholder EngagementTraining DeliveryDocumentationCollaborationProblem SolvingAdaptability
Certifications
Bachelor’s Degree