Director, People Technology & Analytics
Climb Channel Solutions NA
CloudCyber Security
Job Level
Lead
Tech Stack
Cloud
About the role
- Design, implement, and maintain a robust Operational Risk Management framework, including policies, standards, and governance processes
- Serve as a thought leader and strategic advisor to the CRO and executive leadership on emerging operational risk trends and best practices
- Champion the use of AI, automation, and advanced analytics to streamline risk processes and support data-driven decision-making
- Oversee change governance to ensure operational risk considerations are embedded in product launches, system implementations, and process transformations
- Develop, track, and analyse Key Risk Indicators (KRIs), thresholds, breach protocols, and remediation timelines
- Produce real-time, AI-enhanced dashboards and risk reports for senior leadership and the board
- Own the third-party/vendor risk framework and monitoring processes
- Partner with product and tech teams to embed operational risk in HR & Payroll feature design and rollout
- Implement predictive analytics to anticipate and mitigate incident trends
- Drive a proactive, risk-aware culture through targeted training and initiatives
- Maintain current knowledge of evolving global regulations and update ORM frameworks accordingly
Requirements
- Demonstrated leadership expertise in operational or enterprise risk management, preferably within Financial services, payments, payroll, or HR-focused sectors
- Proven leadership in designing, owning, and improving ORM frameworks, policies, and governance structures, including change governance oversight
- Demonstrated track record as a thought leader influencing organisational strategy and operational practices
- Strong experience applying AI, automation, and technology solutions to risk management, including predictive analytics and GRC platforms
- Strong analytical, reporting, and stakeholder management skills
- Relevant certifications preferred (e.g., FRM, CRMP, ISO 31000, COSO ERM)
- Bachelor’s degree in Finance, Risk Management, Business, or related field; Master’s preferred
- Ability to speak, read, and write English fluently
