People Operations Analyst
Ramp
Cloud
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Provide hands-on support throughout the entire employee lifecycle for Deel's EOR employees
- Be the in-house HR expert for the assigned region, handling complex people-related matters related to the EOR employee lifecycle
- Own and drive EOR employee lifecycle: onboarding, off-boarding, orientation, employee support, performance management, payroll, benefits
- Serve as first point of contact for HR related queries and provide high-level employee support
- Perform admin support: generation of reports, employment verification letters, HRIS administration
- Provide high-touch local experience where required and help product and operations teams create scalable systems
- Collaborate with global teams to implement HR initiatives that enhance employee satisfaction and engagement
Requirements
- 3–5 years of HR administrative experience managing the full employee lifecycle (onboarding to termination) in a high-volume (500+) fast-paced environment
- Fluency in English (written and spoken)
- Excellent communication skills and strong customer orientation
- Located in India and knowledge of labor law and employment regulations in this location
- HR qualifications or certifications are a valuable asset
- International HR experience in the APAC region and beyond is a competitive advantage
- Experience working in start-up environments is highly valued
- Strong analytical skills to identify, scope and resolve complex and sensitive HR issues
- Data driven: challenge status quo and strive to improve response times and employee experience
- Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus
