Dedalus

Business Analyst

• Act as a Business Analyst within the Order Fulfilment (OF) workstream, managing end-to-end processes including sales orders, project creation, delivery, invoicing, and closure
• Collaborate with business stakeholders, SMEs, and Functional Leads to gather, analyze, and translate requirements into functional specifications and process designs
• Support solution design and configuration in Microsoft Dynamics 365 Finance & Operations, working closely with Solution Architects and technical teams
• Manage change requests and enhancements, ensuring traceability across the full delivery lifecycle (design, build, test, deployment)
• Contribute to testing (system, integration, UAT) and produce documentation, training materials, and test evidence in line with governance standards
• Support application operations by analyzing incidents and service requests, while identifying opportunities for continuous improvement, process optimization, and increased test automation

D365 Business Analyst, F&O

Database Administrator

• Installare, configurare, aggiornare e monitorare i Database, assicurandone il funzionamento, la sicurezza e la conformità agli standard
• Risolvere i problemi e le anomalie dei Database, intervenendo in modo tempestivo e adeguato, sia in remoto che in loco
• Partecipare alla progettazione e all'implementazione di nuovi Database o di miglioramenti di quelli esistenti, seguendo le specifiche e le linee guida fornite
• Effettuare test e verifiche dei Database, valutandone le prestazioni, la funzionalità e la scalabilità

Database Administrator, Oracle/PostgreSQL

Director

• Lead, manage and develop teams (recruitment, skills development, performance management, HR follow-up)
• Oversee delivery of DPI (electronic patient record) projects (quality, on-time delivery, cost control, client satisfaction)
• Manage the financial performance of your area (P&L, forecasting, productivity, growth of services revenue)
• Drive continuous improvement, harmonization of practices and operational excellence
• Promote innovation in delivery methods and support the transformation of services
• Contribute to growth strategy and maintain trusted relationships with clients and internal stakeholders
• Maintain a presence on the ground through regular travel to our various sites across France

Director of Services

Support Engineer

• Mentor the Patient Administration Support (PAS) team, working collaboratively with the PAS L2 Supervisor and PAS Support Manager
• Provide remote incident resolution and problem management via the Dedalus Service Management System, in line with data privacy policies
• Manage and resolve assigned incidents to restore service efficiently while meeting or exceeding SLAs
• Perform troubleshooting, problem-solving, and root cause analysis for logged incidents
• Participate in after-hours support on a rotational roster, including high-severity issue response
• Support product lifecycle activities, including internal testing of new releases and assisting clients with user acceptance testing
• Maintain accurate system documentation, status updates, and reporting within Service Management Systems, ensuring knowledge bases are kept up to date
• Contribute to continuous improvement by following ITIL processes, supporting release documentation, and participating in RCA activities and Product User Groups

Application Support Analyst – Healthcare PAS, EMR

Manager

• Central clinical point of contact for clinical processes across the entire patient and user journey
• Understand and explain end-to-end processes, including upstream and downstream workflows
• Present the standard in a customer-appropriate and consistent manner
• Act as an intermediary between clinical process requirements and application specialists
• Document and communicate process decisions, deviations, risks, and the functional project status
• Enable clinical stakeholders to make informed process decisions
• Ensure acceptance and sustainable embedding of the defined processes into everyday clinical practice

Process Manager

Product Manager

• Support the Lead PM in defining and maintaining the global AI product roadmap for Health Information Systems, ensuring alignment with corporate strategy and market needs
• Manage the end-to-end lifecycle of specific products within the EMR and PAS AI portfolio, from ideation and requirements gathering through to launch and iteration
• Engage directly with healthcare customers and internal stakeholders to understand workflows, pain points, and opportunities for AI-driven improvement
• Create the business case for specific products, from scope to cost and RoI
• Lead a development team working hand in hand with a Tech Lead in the development of the requirements into a product using agile methodology and ceremonies
• Support in the identification and evaluation of third-party solutions, AI vendors, and integration partners relevant to the HIS space, contributing to build vs. buy assessments
• Define success metrics and KPIs for AI features deployed within EMR and PAS contexts, supporting sales in the positioning of the product on the market, monitoring adoption and impact post-launch
• Collaborate with the quality assurance team to ensure products comply with relevant regulatory, data privacy, and clinical safety requirements across target geographies (e.g. AI Act, GDPR, HL7/FHIR standards)
• Communicate progress, risks, and strategic updates to the relevant stakeholders

D365 Business Analyst, F&O

Database Administrator, Oracle/PostgreSQL

Director of Services

Application Support Analyst – Healthcare PAS, EMR

Process Manager

AI Product Manager