D365 Business Analyst, F&O

Dedalus

D365 Business Analyst managing order fulfillment processes at Dedalus, improving digital transformation in healthcare. Collaborating with stakeholders and ensuring solution quality throughout the delivery lifecycle.

Posted 6/5/2026full-timeMilan • 🇮🇹 ItalyJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Act as a Business Analyst within the Order Fulfilment (OF) workstream, managing end-to-end processes including sales orders, project creation, delivery, invoicing, and closure
Collaborate with business stakeholders, SMEs, and Functional Leads to gather, analyze, and translate requirements into functional specifications and process designs
Support solution design and configuration in Microsoft Dynamics 365 Finance & Operations, working closely with Solution Architects and technical teams
Manage change requests and enhancements, ensuring traceability across the full delivery lifecycle (design, build, test, deployment)
Contribute to testing (system, integration, UAT) and produce documentation, training materials, and test evidence in line with governance standards
Support application operations by analyzing incidents and service requests, while identifying opportunities for continuous improvement, process optimization, and increased test automation

Requirements

What you’ll need

2–5 years of hands-on experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O), preferably in Project Management and Accounting, Service Management, Project Operations, or related modules
Proven experience as a Business Analyst in ERP or large-scale enterprise transformation programs, including solid experience with UML modeling techniques and tools
Experience across the full solution lifecycle: requirements analysis, functional design, testing, documentation, deployment, and support
Experience using SQL to analyze data, validate business rules, and support data-driven decision making
Ability to communicate effectively with both technical and non-technical stakeholders across different regions
Fluent English (spoken and written)
Bachelor’s degree in Business, Information Systems, Engineering, or a related field

Benefits

Comp & perks

Dedalus is committed to providing an engaging, rewarding work experience
Professional development opportunities
Culture of learning and innovation
Diverse population of employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Dynamics 365 Finance & OperationsUML modelingSQLrequirements analysisfunctional designtestingdocumentationdeploymentsupportprocess optimization

Soft Skills

communicationcollaborationanalytical thinkingproblem-solvingstakeholder managementchange managementtrainingcontinuous improvementattention to detailadaptability