Dealer Spike LLC

Technical Support Specialist, Website

Dealer Spike LLC

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

DNSJavaScript

About the role

  • Technical Support Specialist Tier I Essential Duties and Responsibilities Provide first level technical support to external customers for LeadVenture software applications, including proprietary software, email and website support . Sign into the phone queue and take calls , emails and chat sessions as assigned and respond to customer requests in a timely and accurate manner . Manage (triage) incoming requests from both internal and external parties . Effectively troubleshoot requests that are unclear or do not include enough details. Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work . Initiate, update, track and close tickets through work order system within standard timelines . Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures . Recognize, document and alert the supervisor of trends in customer calls and issues . Recommend process improvements . Perform additional responsibilities as assigned . Qualifications and Experience: Minimum of high school diploma. Minimum of 2 years computer and software service experience in a fast-paced business environment. Minimum of 1 years supporting software applications for external customer via phone chat and email in technical help desk environment. Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.) . Documented e xperience with HTML, CSS, and JavaScript . Demonstrated a bility to work inter-departmentally to accomplish objectives . A bility to understand customer problems and know when to ask clarifying questions. Ability to identify analyze and solve complex problems related to LeadVenture applications . A bility to describe technical information in a way that a nontechnical person can understand. Strong writing skills in preparing instructions , email responses. Fluent English . Desired Experience: Associates degree or some college experience in a technical area . High capacity to learn and adapt to changing technologies and service requirements. Basic understanding of DNS records and domain names . Basic understanding of Windows folder and registry structure . Bilingual would be helpful .

Requirements

  • Technical Support Specialist Tier I Essential Duties and Responsibilities Provide first level technical support to external customers for LeadVenture software applications, including proprietary software, email and website support . Sign into the phone queue and take calls , emails and chat sessions as assigned and respond to customer requests in a timely and accurate manner . Manage (triage) incoming requests from both internal and external parties . Effectively troubleshoot requests that are unclear or do not include enough details. Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work . Initiate, update, track and close tickets through work order system within standard timelines . Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures . Recognize, document and alert the supervisor of trends in customer calls and issues . Recommend process improvements . Perform additional responsibilities as assigned . Qualifications Education and Experience: Minimum of high school diploma. Minimum of 2 years computer and software service experience in a fast-paced business environment. Minimum of 1 years supporting software applications for external customer via phone chat and email in technical help desk environment. Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.) . Documented e xperience with HTML, CSS, and JavaScript . Demonstrated a bility to work inter-departmentally to accomplish objectives . A bility to understand customer problems and know when to ask clarifying questions. Ability to identify analyze and solve complex problems related to LeadVenture applications . A bility to describe technical information in a way that a nontechnical person can understand. Strong writing skills in preparing instructions , email responses. Fluent English . Desired Experience: Associates degree or some college experience in a technical area . High capacity to learn and adapt to changing technologies and service requirements. Basic understanding of DNS records and domain names . Basic understanding of Windows folder and registry structure . Bilingual would be helpful . Apply Apply Later ← Back to Current Openings Share LinkedIn Facebook Twitter Email Similar Jobs {{ job.title }} Powered by Jobvite