De Novo HRConsulting & Business Advisory

IT Help Desk/Field Technician Level II

De Novo HRConsulting & Business Advisory

full-time

Posted on:

Location Type: Remote

Location: Remote • Pennsylvania • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AzureCloud

About the role

  • Deliver impeccable customer service while working with clients to troubleshoot hardware and software issues.
  • Accurately document issues, diagnose root cause, and update ticketing system.
  • Troubleshoot and perform basic fixes in Windows & Microsoft environments.
  • Efficiently resolve hardware/software issues, perform break/fix tasks, and more to close help desk tickets.
  • Meet or exceed case resolution goals based on the Service Agreement with clients.

Requirements

  • Associates or Bachelors Degree in IT or a related course of study preferred.
  • Minimum of three (3) years of experience in a Help Desk Environment.
  • Autotask experience a plus.
  • On prem (server) and cloud (Microsoft Azure) experience.
  • A+ Certification strongly preferred.
  • Understanding of computer networks, computer hardware, and windows environment.
  • Must have a valid driver’s license and reliable transportation, that can be used for job-related travel to client offices within Bucks County and the surrounding areas.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootinghardware issuessoftware issuesWindowsMicrosoft environmentsbreak/fix taskscomputer networkscomputer hardwarecloud (Microsoft Azure)ticketing system
Soft skills
customer servicedocumentationproblem-solvingcommunicationtime management
Certifications
A+ Certification
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