Mortgage Loan Credit Specialist
Lennar
Level 2 Help Desk Technician
DistantJob
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureCloudDNSFirewallsTCP/IP
About the role
- Remote Support: Remote troubleshooting as part of the primary help desk team. You will be troubleshooting Windows OS, desktop apps (O365, line-of-business), printing, VPN, and SSO (Entra ID, conditional access).
- Escalated Support: Handle Level 2 tickets escalated from Tier 1 technicians. This can include desktop, server, and network issues.
- User Management: Manage onboarding/offboarding, such as configuring user accounts in Active Directory, Microsoft 365, and Google Workspace licenses, device provisioning and MFA and app deployment.
- Server & Network Support: with Windows Server (2016–2025), Exchange, VPNs, firewalls, routers, and switches, LAN/WAN. Network triage: DHCP/DNS, site-to-site/remote access VPN, VLAN basics, firewall/SW/AP reboots and configuration checks (SonicWALL, Ubiquiti, Fortinet).
- Security & Patching: OS patches, antivirus updates. Assist with security monitoring and remediation. Email security hygiene: SPF/DKIM/DMARC checks, quarantine/release workflows (Proofpoint/Sophos or equivalents).
- Use Autotask, NinjaOne, and IT Glue.
- Maintain detailed ticket notes, update internal documentation, and contribute to the knowledge base.
- Work closely with senior engineers and project teams on deployments and escalations.
- Communicate efficiently with non-technical users by setting clear expectations and closing the loop.
Requirements
- 3+ years of experience as an IT Technician, preferably for an MSP (or serving multiple clients).
- O365 administration.
- Desktop and server operating systems (2016–2025).
- Active Directory.
- Networking (DNS, DHCP, TCP/IP, VLANs)
- RMM/PSA platforms and ticketing tools
- Configuring and troubleshooting firewalls
- Cloud services (Azure, Google Workspace, M365)
- Exellent interpersonal, problem-solving, and customer service skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows OSO365 administrationActive DirectoryWindows ServerNetworkingVPNfirewallsDHCPDNSMFA
Soft skills
interpersonal skillsproblem-solving skillscustomer service skillscommunication skills
