De Novo HRConsulting & Business Advisory

IT Support

• Deliver impeccable customer service while working with clients to troubleshoot hardware and software issues.
• Accurately document issues, diagnose root cause, and update ticketing system.
• Troubleshoot and perform basic fixes in Windows & Microsoft environments.
• Efficiently resolve hardware/software issues, perform break/fix tasks, and more to close help desk tickets.
• Meet or exceed case resolution goals based on the Service Agreement with clients.

IT Help Desk/Field Technician Level II

Administrative Assistant

• Provide general office and bookkeeping support to ensure the organization runs efficiently and effectively.
• Manage office administration (eg: communication, documentation, data management).
• Communicate with partners, suppliers, and vendors (eg: permitting offices, utility companies) in person, via phone, and in writing.
• Data and invoice entry, process Accounts Payable, reconcile bank and credit card accounts, and other bookkeeping tasks.
• Assist Leasing Agents (eg: rental licenses, communication with tenants) and other team members as needed, most notably during peak seasonality.
• Demonstrate a professional, positive, collaborative, and can-do attitude.

Bookkeeper

• Balance and maintain accurate ledgers.
• Monitor expenses and enter cash receipts.
• Process AP by matching purchase orders with vendor invoices, preparing checks/payments, and tracking bank account balances.
• Review and reconcile franchise financial records.
• Process AR by scanning and depositing checks, coordinating bank deposits, and reporting financial results.
• Log into client accounts (ie: online banking, credit card accounts, broker accounts) to search for transactions, gather data, and download statements.
• Reconcile and balance accounts.
• Prepare and process client payroll.
• Calculate and prepare quarterly and monthly tax returns, along with payroll, operating, and business taxes.
• Run monthly financial statements, including cash flow, P&L, trial balance, income statements, and balance sheets.
• Assemble tax returns.
• Contribute to the team effort and company profitability.

Paraprofessional/Bookkeeper

• Manage office administration (communication, documentation, data management).
• Open/distribute mail and process outgoing mail.
• Assist in compiling/preparing data to ensure all annual/quarterly agency audits/reports are completed.
• Perform bookkeeping tasks such as data entry and reconciling.
• Manage calendars/appointments for the team (scheduling appointments, ensuring team is kept on schedule).
• Maintain systems, procedures, and methods for record keeping and reporting.
• Manage phone and email correspondence to ensure clients are responded to in a timely manner.
• Oversee the day-to-day functioning of the office, ensuring administrative processes run smoothly.
• Track stocks of office supplies and place orders when necessary.
• Contribute to the team effort and company profitability.
• Answer multi-line phone systems and direct incoming calls to appropriate personnel.
• Assist Leasing Agents (rental licenses, communication with tenants) and other team members as needed, especially during peak seasonality.

IT Help Desk/Field Technician Level II

Administrative Assistant

Paraprofessional/Bookkeeper

Office Manager