Care Experience Navigator, Bilingual - Spanish Speakers

De Novo HRConsulting & Business Advisory

Care Experience Navigator supporting patients/members in navigating healthcare options and ensuring a positive experience. Bilingual in Spanish and English is required in this hybrid role.

Posted 4/24/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesJunior💰 $41,600 - $52,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for prospective and enrolled patients/members via phone, email, and portal communication.
Create a welcoming, empathetic experience by building rapport and providing clear, timely support throughout the patient/member journey.
Communicate with patients about services, provider availability, insurance coverage, and next steps.
Assist Spanish-speaking patients/members to ensure clear communication.
Translate materials from English to Spanish when needed.
Support intake and onboarding by collecting and verifying demographic, insurance, and referral information; ensuring all forms, consents, and authorizations are completed accurately.
Coordinate insurance eligibility and benefits verification, as needed.
Schedule initial and ongoing appointments and coordinate with clinical, nutrition, administrative staff, and referring providers.
Provide orientation and onboarding support, including portal access, digital tools, meal profile management, and preparation for initial sessions.
Monitor onboarding and program engagement tasks and follow up to address outstanding items and encourage completion.
Maintain regular communication throughout the program, assisting with navigation, referrals, scheduling, rescheduling, and troubleshooting service-related concerns.
Accurately document all patient/member interactions in the EMR system.
Conduct midpoint and post-program satisfaction surveys, identify barriers to engagement, and escalate concerns as appropriate.
Participate in team meetings, contribute to process improvements, and comply with HIPAA, confidentiality standards, and company policies.

Requirements

What you’ll need

Bilingual (Spanish and English) is required.
Associate or bachelor’s degree in healthcare administration or a related field.
Minimum of one year of experience in healthcare, medical office, or patient/member services.
Background in behavioral health, nutrition, or specialty care preferred.
Experience with EMR systems, digital platforms, and care coordination or patient/member navigation.
Strong communication, organizational, and problem-solving skills with keen attention to detail.
Empathetic, patient-centered, professional, and discreet with sensitive health information.
Tech-savvy with the ability to manage multiple priorities in a fast-paced environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account De Novo HRConsulting & Business Advisory Website LinkedIn All Job Openings 11 - 50 employees Founded 2015 👥 HR Tech 🎯 Recruiter HR Tech
Consulting
Recruitment De Novo HRConsulting & Business Advisory is a comprehensive human resources consulting firm that specializes in a wide array of services including executive coaching, risk management, payroll processing, recruitment, and mergers & acquisitions support. The company focuses on developing the full potential of the workforce by providing strategic, client-centric solutions tailored to the unique needs of each business. Their holistic approach emphasizes efficiency and effective management practices, ensuring that clients can navigate changes and optimize their HR processes for maximum productivity and employee satisfaction. Care Experience Navigator, Bilingual - Spanish Speakers 🔥 8 minutes ago 🏢🏡 Philadelphia – Hybrid 💵 $41.6k - $52k / year ⏰ Full Time 🟢 Junior 💬 Bilingual 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of contact for prospective and enrolled patients/members via phone, email, and portal communication.
Create a welcoming, empathetic experience by building rapport and providing clear, timely support throughout the patient/member journey.
Communicate with patients about services, provider availability, insurance coverage, and next steps.
Assist Spanish-speaking patients/members to ensure clear communication.
Translate materials from English to Spanish when needed.
Support intake and onboarding by collecting and verifying demographic, insurance, and referral information; ensuring all forms, consents, and authorizations are completed accurately.
Coordinate insurance eligibility and benefits verification, as needed.
Schedule initial and ongoing appointments and coordinate with clinical, nutrition, administrative staff, and referring providers.
Provide orientation and onboarding support, including portal access, digital tools, meal profile management, and preparation for initial sessions.
Monitor onboarding and program engagement tasks and follow up to address outstanding items and encourage completion.
Maintain regular communication throughout the program, assisting with navigation, referrals, scheduling, rescheduling, and troubleshooting service-related concerns.
Accurately document all patient/member interactions in the EMR system.
Conduct midpoint and post-program satisfaction surveys, identify barriers to engagement, and escalate concerns as appropriate.
Participate in team meetings, contribute to process improvements, and comply with HIPAA, confidentiality standards, and company policies. 🎯 Requirements
Bilingual (Spanish and English) is required.
Associate or bachelor’s degree in healthcare administration or a related field.
Minimum of one year of experience in healthcare, medical office, or patient/member services.
Background in behavioral health, nutrition, or specialty care preferred.
Experience with EMR systems, digital platforms, and care coordination or patient/member navigation.
Strong communication, organizational, and problem-solving skills with keen attention to detail.
Empathetic, patient-centered, professional, and discreet with sensitive health information.
Tech-savvy with the ability to manage multiple priorities in a fast-paced environment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

EMR systemscare coordinationpatient navigationinsurance eligibility verificationdemographic information collectionreferral information verificationbilingual communicationtranslationpatient onboardingsatisfaction surveys

Soft Skills

communicationorganizational skillsproblem-solvingattention to detailempathypatient-centered approachprofessionalismdiscretionrapport buildingmultitasking

Certifications

Associate degree in healthcare administrationBachelor's degree in healthcare administrationHIPAA compliance training