Senior Project Manager, Business Transformation
Woolpert
CloudERPPMPRemote Sensing
Technical Account Manager – Major Accounts
DDN
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
CloudLinuxPMP
About the role
- Provide leadership and build a highly effective and customer-focused technical account team ensuring customer success.
- Work directly with customers to ensure success and overall account business continuity and enable/support customers' site administrative and reliability engineering teams.
- Interface directly with DDN Product Management, Support, Engineering and Field teams to establish requirements, document and deliver tested solutions.
- Manage priorities with customer issues and develop reporting and feedback loops as required.
- Support project management and technical account management interfacing with customers' Site Reliability Engineering (SRE) teams.
- Define and document processes and best practices and ensure they are communicated and followed.
- Be the operational focal point for a large, globally distributed customer environment.
- Manage customer requirements through engineering RFE development and translate customer requirements into RFEs with Engineering and Product teams.
- Drive operational efficiency through automation, documentation and project management; develop DevOps scripts and tools.
- Develop feedback loops with Project Management, Engineering and Field teams and develop strategic plans with customers that include monitoring.
- Work with customer teams to quickly identify and rectify issues and work with pre-sales to develop customer solutions.
- Lead daily, weekly, monthly meetings with customer and DDN resources; monitor and report operational status and measure against project plan.
- Manage and track workload and requests; prioritize urgent requests and progress on longer term projects.
Requirements
- 8+ years' technical experience working in a cross-functional environment.
- Strong leadership, planning, decision making and communication skills.
- Experience in leading large programs.
- Ability to communicate with customer and DDN executive staff effectively.
- Project management skills; PMP or similar certification is a plus.
- Experience developing and deploying scripts and tools (DevOps capabilities).
- Experience working in remote teams located around the globe.
- Experience developing documentation and procedures.
- Experience managing heterogeneous hardware and software (servers, network, applications, file systems) environment projects preferred.
- Experience in AI/ML infrastructure management and operations at scale and in cloud environments.
- Parallel filesystem knowledge (Exascaler, Lustre or GPFS).
- Large scale HPC/AI/ML system experience is a plus (compute, GPE, networking).
- Experience with Infiniband and Ethernet networking (configuration and troubleshooting).
- Linux Admin skills required.
- Be available as needed for on call, and escalations.
- Be able to lift up to 75 pounds as needed.
- Willingness to travel for customer and DDN internal meetings.
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