Technical Account Manager

• Provide leadership and build a highly effective and customer-focused technical account team ensuring customer success.
• Work directly with customers to ensure success and overall account business continuity and enable/support customers' site administrative and reliability engineering teams.
• Interface directly with DDN Product Management, Support, Engineering and Field teams to establish requirements, document and deliver tested solutions.
• Manage priorities with customer issues and develop reporting and feedback loops as required.
• Support project management and technical account management interfacing with customers' Site Reliability Engineering (SRE) teams.
• Define and document processes and best practices and ensure they are communicated and followed.
• Be the operational focal point for a large, globally distributed customer environment.
• Manage customer requirements through engineering RFE development and translate customer requirements into RFEs with Engineering and Product teams.
• Drive operational efficiency through automation, documentation and project management; develop DevOps scripts and tools.
• Develop feedback loops with Project Management, Engineering and Field teams and develop strategic plans with customers that include monitoring.
• Work with customer teams to quickly identify and rectify issues and work with pre-sales to develop customer solutions.
• Lead daily, weekly, monthly meetings with customer and DDN resources; monitor and report operational status and measure against project plan.
• Manage and track workload and requests; prioritize urgent requests and progress on longer term projects.

Technical Account Manager – Major Accounts

Technical Account Manager

Technical Account Manager II

Technical Account Manager

Technical Account Manager – Unit 42 Managed Services

Technical Client Manager