Day Translations, Inc.

Customer Support

• Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion
• Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations
• Process inbound leads and help Project Managers define the scope of projects
• Informs clients about the current status of projects
• Forwards information/messages from chat or phone to the appropriate departments
• Reports activity in tracking systems and actively communicates with peers on task completion
• Adhere to applicable policies and procedures
• Documentation and other side tasks assigned

Customer Support Representative

Marketing

• Develop and execute a clear, data-driven marketing strategy focused on growth and lead generation.
• Manage and optimize digital marketing channels, including SEO, Google Ads, LinkedIn, email, YouTube, and more.
• Drive marketing initiatives that support B2B sales, brand awareness, and customer engagement.
• Create and oversee end-to-end campaigns with strong messaging, calls to action, and landing page strategy.
• Collaborate with creatives, writers, and designers to deliver assets that convert.
• Monitor campaign performance and iterate based on real-time data and results.
• Maintain consistent brand voice and messaging across all channels.
• Guide the creation of high-quality content: website pages, blog posts, whitepapers, video scripts, and more.
• Ensure all content speaks clearly to target audiences—especially decision-makers in regulated industries.
• Track performance metrics (conversion rates, CPL, CTR, ROI) and adjust strategies accordingly.
• Use tools like Google Analytics, Ahrefs, Pipedrive, and ad platforms to report on results and forecast trends.
• Work closely with sales, tech, and leadership teams to align messaging and strategy.
• Understand client personas and feedback to inform campaign direction and prioritization.

Senior Marketing Manager

SEO Marketing

• Write keyword-optimized content for service pages and landing pages to improve search engine rankings and attract buyers.
• Ensure all content is crafted with a focus on SEO performance, including proper keyword placement, density, and optimization percentages.
• Research and implement high-converting keywords to drive targeted traffic.
• Tailor all content to align with the preferences and expectations of the U.S. audience.

Freelance SEO Content Writer, Native English

• Rank high-intent keywords and optimize entity-based visibility for both traditional and AI-driven searches.
• Build a unified Search Everywhere strategy that increases visibility across search engines, social platforms, and AI engines.
• Optimize content to appear in LLM-generated responses, citations, and AI overviews.
• Manage SEO and content alignment for Google, YouTube, LinkedIn, Reddit, Quora, and other discovery platforms.
• Improve technical SEO, Core Web Vitals, and structured data.
• Oversee ethical, high-quality link-building.
• Conduct advanced keyword clustering, competitor analysis, semantic analysis, and competitive marketing analysis of competitor behavior and online presence.
• Work closely with content, UX, and development teams to ensure clean architecture, strong user experience, and coordinated strategy.
• Track performance using Google Search Console, GA4, Ahrefs, Usermaven, and other analytics tools.
• Perform comprehensive site analytics across all company websites using Ahrefs, Google Analytics, and Google Search Console.
• Conduct technical SEO audits for all company websites and produce monthly website error reports for the dev team.
• Create, implement, and monitor the link-building workflow.
• Create image optimization workflows in collaboration with the design team.
• Lead prospecting for link-building opportunities.
• Manage link-building outreach, negotiation, and all related communication.
• Develop content ideas for company blogs based on keyword research and trending industry topics.
• Collaborate on content development for link-building and SEO initiatives.
• Implement internal linking strategies across all company websites using Link Whisper and manual optimization.
• Maintain outbound link structure by removing low-quality or obsolete external links.
• Monitor inbound/outbound link ratios to ensure a healthy backlink profile.
• Manage and optimize company presence on LinkedIn, gradually expanding optimization and management to additional social networks.
• Research social media best practices, competitive benchmarks, guideline creation, implementation, and performance monitoring.
• Conduct market research in collaboration with operations, dev, and UX/UI teams.
• Track site behavior and support testing initiatives with the UX/UI team.
• Contribute to the production of The Linguist Magazine.

Customer Support Representative

Senior Marketing Manager

Freelance SEO Content Writer, Native English

SEO Manager