Day Translations, Inc.

Customer Support

• Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion
• Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations
• Process inbound leads and help Project Managers define the scope of projects
• Informs clients about the current status of projects
• Forwards information/messages from chat or phone to the appropriate departments
• Reports activity in tracking systems and actively communicates with peers on task completion
• Adhere to applicable policies and procedures

Customer Support Representative – English/Spanish

Social Media Manager

• Manage and schedule posts across Instagram, LinkedIn, Facebook, X (Twitter), TikTok, and YouTube.
• Create or coordinate high-quality content (text, graphics, video snippets) that fits our brand voice.
• Analyze metrics, identify trends, and adjust strategies to boost engagement.
• Monitor comments/messages and respond professionally.
• Collaborate with our marketing team on campaigns, promotions, and company announcements.
• Stay updated on industry and platform trends (translation, language tech, AI, global business).

Business Development Rep

• Achieve sales targets and outcomes within schedules.
• Prospect and qualify new sales leads.
• Reach out to customer leads through daily cold calling.
• Develop and deliver presentations of our services and products.
• Schedule meetings and presentations with prospects.
• Coordinate with other team members and departments to optimize the sales effort.
• Maintain a well-developed pipeline and strong ongoing relationships with prospects.
• Report to Strategic Development Manager in Sales department.

Day Translations, Inc.

Customer Support Representative – English/Spanish

Social Media Manager

Business Development Representative

Front-End Developer

Operations Manager