Customer Support Representative

Day Translations, Inc.

Customer Support Representative managing client inquiries via phone, chat, and email in a global translation company. Addressing client needs and informing about services and project status.

Posted 7/8/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion
Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations
Process inbound leads and help Project Managers define the scope of projects
Informs clients about the current status of projects
Forwards information/messages from chat or phone to the appropriate departments
Reports activity in tracking systems and actively communicates with peers on task completion
Adhere to applicable policies and procedures
Documentation and other side tasks assigned

Requirements

What you’ll need

Proven experience in customer support or customer service
Capacity to handle incoming calls from clients during their complete shifts
Advanced verbal and written communication skills in English (Native or C1). Additional languages are a plus.
Knowledge of the translation industry is a plus, but not required
Excellent cross-cultural and interpersonal communication skills
Strong sense of professionalism and politeness

Benefits

Comp & perks

Flexible work arrangements
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent CommunicationPolitenessClient Education