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Customer Support Representative
Day Translations, Inc.Customer Support Representative managing client inquiries via phone, chat, and email in a global translation company. Addressing client needs and informing about services and project status.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced verbal and written communication skills in English, with a strong focus on customer support and service. Capable of managing client interactions effectively while adhering to policies and procedures.
Highest-signal resume keywords
Customer Support ExperienceAdvanced English Communication SkillsCross-Cultural CommunicationInterpersonal SkillsProfessionalism
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationPolitenessClient Education
Tools & Technologies
Tracking Systems
Industry Keywords
Translation Industry KnowledgeLocalization Services
About the role
Key responsibilities & impact- Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion
- Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations
- Process inbound leads and help Project Managers define the scope of projects
- Informs clients about the current status of projects
- Forwards information/messages from chat or phone to the appropriate departments
- Reports activity in tracking systems and actively communicates with peers on task completion
- Adhere to applicable policies and procedures
- Documentation and other side tasks assigned
Requirements
What you’ll need- Proven experience in customer support or customer service
- Capacity to handle incoming calls from clients during their complete shifts
- Advanced verbal and written communication skills in English (Native or C1). Additional languages are a plus.
- Knowledge of the translation industry is a plus, but not required
- Excellent cross-cultural and interpersonal communication skills
- Strong sense of professionalism and politeness
Benefits
Comp & perks- Flexible work arrangements
- Paid time off