DaVita Kidney Care

Patient Care

• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members

Patient Care Technician

Social Worker

• Support and advocate for patients during their transition to dialysis.
• Help patients understand their rights and responsibilities.
• Guide patients in managing physical, mental, emotional, and financial demands of End Stage Renal Disease.
• Build meaningful and long-term relationships with patients and their families in an outpatient setting.
• Collaborate with a Team that appreciates, supports, and relies on each other.

• Support and advocate for patients transitioning to dialysis
• Help patients understand their rights and responsibilities
• Guide patients in managing the demands of End Stage Renal Disease
• Build meaningful relationships with patients and families
• Collaborate in a team-focused environment
• Commit to improving patient health through clinical goal-setting

Operations

• Lead approximately 10 dialysis centers, 200 teammates
• Provide oversight of operations with complete accountability for approximately $30-$50MM P&L
• Provide strategic and tactical leadership, counsel, and direction to field management
• Identify and develop strategic growth opportunities
• Monitor division performance
• Work closely with Divisional Vice President or SVP to develop competitive strategies
• Manage financial and revenue growth, operations, labor management, and clinical outcomes within assigned division facilities
• Maintain awareness and knowledge of competition; proactively assess related SWOT (strengths, weaknesses, opportunities, and threats)

Regional Operations Director

Program Manager

• Execute the Personalized Learning Strategy: Shift the organization toward the future of learning by managing enablement initiatives that focus on personalized, impactful development aligned with DaVita’s highest-priority business goals.
• Drive Learning & Business Results: Track and report on impact metrics (clinical and business performance outcomes, pipeline readiness, and retention) while evaluating the effectiveness of modern learning interventions.
• Consult & Design: Partner with stakeholders to diagnose performance gaps and design high-level learning solutions, maintaining an awareness of how process, technology, or environment impact the learner experience.
• Serve as a learning consultant to operational and clinical leaders and help translate their business strategy into clear workforce capability requirements and personalized development journeys.
• Conduct performance gap and learning needs analyses to ensure we are solving the right problems.
• Lead the high-level design of blended learning solutions and architect programs that leverage the future of learning (e.g., personalized pathways, microlearning, learning in the flow of work) while considering workflow support and technology adoption.
• Manage large-scale, medium- to high-complexity learning consulting projects from inception to implementation.

Performance & Capability Design, Program Manager

Performance Marketing

• The Digital CRM & Lifecycle team is looking for a Campaign Manager to own lifecycle campaign design from channel strategy through build.
• This role serves both patient and business audiences across email, SMS, and IVR.
• Define the campaign logic, and carry it far enough into execution that the technical operations team can build it.
• Design personalized campaigns and engagement programs across audience types.
• Manage day-to-day stakeholder communication, set realistic expectations on timelines and scope at intake, provide regular status updates through build and launch.
• Own strategy and design of lifecycle campaigns across email, SMS, and IVR for patient and business audiences.
• Produce build-ready campaign specifications for the CRM Technical and Operations team.

Campaign Manager, CRM – Lifecycle

Customer Success Manager

• The Senior Manager, CRM Operations leads the CRM technical and operations team and owns the technical foundation and run-state of the Digital Marketing organization’s CRM platform.
• Own the CRM platform product roadmap, including the sequencing of capabilities such as Data Cloud activation, IVR, and journey orchestration against business priorities.
• Own the data delivery of campaigns end to end, ensuring the right audiences and data reach the right channels accurately and on time.
• Navigate complex, distributed data sources across the organization and resolve gaps that put campaign delivery at risk.
• Manage capacity and prioritization across concurrent campaigns.
• Lead, direct, and coach a team of solution architects, a QA developer, and the email build team.
• Set the standards and develop the key processes the team follows and drive consistent adherence and standardization across the team.

Senior Manager, CRM Operations

Manager

• Play a critical leadership role in shaping DaVita’s clinical strategy and overseeing the execution of key initiatives that support our goals of improving patient quality of life.
• Drive complex, cross-functional projects to design and operationalize innovative care models that improve patient outcomes, experience, and cost of care.
• Lead initiatives spanning multiple workstreams within DaVita Kidney Care, ensuring clinical programs are thoughtfully designed and effectively executed.
• Collaborate with cross-functional teams to ensure alignment of operational strategies and clinical outcomes and appropriate prioritization of initiatives.
• Oversee the day-to-day operations of key initiatives, ensuring that tools, workflows, and support structures are in place to maintain long-term impact and efficiency.
• Monitor program performance, proactively identifying areas of improvement, and lead efforts to drive continuous improvement in program execution and outcomes.

Manager, Clinical Programs – Clinical Transformation

Data Analyst

• Perform complex analysis including analytical modeling
• Assess and quantify business impact of various efforts
• Develop automated reporting around key business drivers
• Utilize analytical tools such as SQL, Excel, Tableau, VBA, Python, Access, etc.
• Break down complex problems into digestible pieces; develop robust approach to solve
• Synthesize analytical findings to recommend, facilitate and drive strategic and/or process improvements within the revenue cycle
• Influence change and drive results through effective written and oral communication
• Interface and partner with leaders across multiple teams and/or external vendors and insurance companies
• Create and maintain project plans; prepare and lead project updates to key stakeholders
• Manage own resources and time in a way that aligns to priority & value of work

Business Analyst – Healthcare Analytics

Business Analyst

• Support analyses through aggregating data, resolving revenue issues, improving processes and developing/distributing recurring reports as needed to drive improvements across one or more of the business teams within Revenue Operations.

Associate Analyst, Business

Quality Specialist

• Provide integrated care to ESRD patients
• Collaborate with dedicated nurses, care coordinators, nurse practitioners (NPs), and business professionals
• Focused on creating a great experience for patients and teammates

Quality Specialist III

Care Coordinator

• Supports clinical leadership and the care team in patient care activities by providing technical & logistical support within the IKC lane.
• Serves as a subject matter expert for resource navigation, and onboarding/training needs.
• Schedules & facilitates patient case reviews; Distributes patient list for review and recommendations to the care team after reviews.
• Supports quality improvement activities through gathering, tracking, and reporting data as directed by the manager/supervisor and ROM lead.
• Acts as subject matter advisor to peers related to navigating eligible health plan programs and resources
• Supports onboarding and training activities in conjunction with clinical support CSM

Coordinator, Specialty Care

General

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in peson
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact
• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care.

Engagement Specialist – IKC

• You’ll be a part of a Team that values work-life balance and where your personal and professional growth is a top priority.
• Help patients understand their rights and responsibilities.
• Guide patients in managing the physical, mental, emotional and financial demands of End Stage Renal Disease.
• Build meaningful and long-term relationships with patients and their families in an intimate outpatient setting.
• Be a part of a Team that appreciates, supports and relies on each other in a positive environment.
• Commit to improving patient health through clinical goal-setting and quality improvement initiatives.

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care