DaVita Kidney Care

Account Manager

• Ensure DaVita is the provider of choice to hospitals
• Engage renal discharge planners and case managers in an effort to build and strengthen relationships
• Support a smooth and seamless experience in support of newly diagnosed and hospitalized dialysis patients to ensure a successful transition to the outpatient setting

Hospital Outreach Manager

Business Development Rep

• Lead the sourcing, structuring, and execution of strategic partnerships for skilled nursing facility dialysis
• Drive acquisition opportunities and negotiate agreements with healthcare providers
• Partner with leadership to shape and execute growth strategies
• Cultivate relationships with nephrologists, hospital leaders, and SNF partners
• Conduct rigorous financial analysis for partnership opportunities
• Mentor business development managers and align team goals

Business Development Director – SNF Dialysis

General Counsel

• Providing guidance to the Company, Senior Executives, and the Company’s Labor Relations team including, labor relations and law, union campaigns, and matters before state agencies and the NLRB
• Manage outside counsel on unfair labor practice proceedings, including managing costs to ensure effective use of resources
• Conducting management training regarding labor relations and federal and California workplace issues
• Advising senior management and DaVita business units on labor compliance and risk management to accomplish business objectives without undue risk
• Keeping the Company’s senior management abreast of significant NLRB decisions, legislation and rulings that may affect the Company’s business or policy
• Developing a thorough understanding of and familiarity with the Company's business, its people, markets, facilities, customers and competitors in order to identify trends and formulate appropriate structures and strategies
• Establishing a rapport and working relationship with teammates at all levels in order to encourage and continue the proactive use of in-house legal counsel
• Performing special assignments or projects

Director – Assistant General Counsel

Operations

• Support team events and meetings by coordinating logistics, creating/maintaining calendar appointments etc.
• Coordinate and maintain electronic calendar(s) across programs
• Coordinate and arrange conference calls; gather data as requested for calls
• Create and/or update presentation slides as requested
• Supports team with program logistics for learning experiences in all modalities.
• For in-person experiences, this could include coordinating participant travel arrangements, food & beverage, room set-up, and on-site support for programs etc.
• For virtual experiences, this could include setting up a virtual room, manage participant experience and activities, producing and troubleshoot tech issues.
• Support Learning Management System (LMS) functions including creating sessions, enrollment management, automation of emails and other items, uploading and updating content as needed.
• Handle special projects and/or department specific assignments on an as-needed and sometimes urgent basis
• Manage DVU responses to teammate inquiries through an outlook inbox

Learning Operations Specialist

Security Engineer

• Promote and ensure security by protecting system boundaries and securing sensitive data
• Implementation and administration of network security hardware and software
• Enforcing the network security policy and complying with external security audits
• Developing and managing security for IT functional areas (data, systems, network, web)
• Preparing status reports on security matters and developing risk analysis scenarios
• Providing expertise and assistance in IT projects regarding security issues.

Senior Security Engineer – IT

• Initiate and/or maintain ongoing communication with facilities to ensure timely and accurate receipt of each patient's insurance coverage information
• Enter insurance information into billing system
• Verify patient insurance with payors including eligibility and benefits related to outpatient kidney dialysis
• Update Patient Registration and associated systems accurately and as required
• Coordinate and partner closely with Patient Referral Coordinators (PRC) to obtain required documentation for successful patient registration
• Partner with facility and Insurance Management Team to resolve incomplete registrations
• Review registration denials received to determine root cause
• Resolve patient account errors that cause registration denials
• Help identify process changes to prevent failed registrations
• Determine Coordination of Benefits as required; maintain current patient account information at all times
• Follow-up as necessary to ensure insurance changes are verified and line of coverage is reset
• Submit internal requests, including but not limited to RCUs, SMARTFORMS, PCS Inquiries, SPA Requests, etc., to ensure accurate and timely claims submission to the correct payor
• Complete all ancillary reports and assigned projects within established timeframes
• Support Patient Account Representatives and other ROPS teammates as needed
• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies
• Other duties and responsibilities as assigned including but not limited to: work overtime with little or no notice as needed, attend team meetings, phone conferences, and training as needed, know, understand, and follow teammate guidelines, employment policies, and department or company procedures
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

Senior Security Analyst - IT

Program Manager

• Implement and execute clinical strategy for fluid management, including programs to address drivers for fluid.
• Act as a lead and subject matter expert in the execution of strategic clinical direction and goal setting for fluid management.
• Develop and maintain rapport and long-standing relationships by collaborating with clinic TM’s, operators, and clinicians in order to practice and implement aspects of Deployment and/or Organizational Change.
• Plan and execute various elements of a deployment including Stakeholder Management; Sponsorship models; Communication Plans; Training plans and mediums; Project Management.
• Lead large-scale strategic projects including research, insight generation, and business recommendations including presentations to executive audiences.
• Other duties as assigned.

Program Manager – IKC Clinical Programs

Manager

• Supports the identification and development of strategic opportunities for how the CKD program can create clinical and financial value.
• Evaluates the performance of current initiatives to identify new opportunities for iteration, improvement, and scaling.
• Oversees the design and execution of complex and innovative clinical pilot programs, including managing timelines, budgets, stakeholder engagement, and feedback loops for continuous improvement.
• Partners with and influences local operators and clinical leadership to ensure the successful deployment and adoption of new initiatives.
• Develops and presents compelling, data-driven narratives and recommendations to senior and executive leadership.

Senior Manager, Clinical Programs – Clinical Transformation

Counselor

• Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options
• Helps patients understand their insurance options and make informed employment and insurance decisions
• Conducts patient insurance education while operating within established compliance parameters of the company
• Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
• Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
• Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
• Completes insurance assessments/evaluations for patients to accurately document patient education sessions
• Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
• Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support
• Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education.
• Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio
• Seeks to find opportunities for continued process improvement and reviews ideas with team and operational leadership
• Attends team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates or other duties as assigned

Insurance Counselor I

• More than just pay, our DaVita Rewards package connects teammates to what matters most
• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment
• Comprehensive benefits package designed to enhance your health, your financial well-being and your future

Divisional Vice President – Operations

Financial Planning and Analysis

• Ownership of revenue forecasting, and performance reporting with clear governance and review processes
• Regular interaction with senior management through standardized reporting and financial reviews
• A balance of recurring operational responsibilities and strategic financial analysis
• A well-defined operating cadence tied to monthly, quarterly, and annual planning cycles
• High visibility into key revenue drivers and overall business performance
• Opportunities to enhance and standardize revenue finance processes, controls, and reporting methodologies

Finance Manager

ServiceNow

• Contribute to the long-term strategy and roadmap for the ServiceNow platform
• Provide architectural guidance and insight on new and complex projects
• Lead the implementation of high-profile projects and strategic initiatives on the platform
• Oversee and support all integrations related to people and location data within ServiceNow
• Manage and support M365/LDAP integrations
• Drive AI enablement initiatives within the ServiceNow platform
• Ensure the stability and performance of critical business processes on the platform
• Serve as a Problem Management SME to identify and resolve root causes of issues
• Work with senior developers and other engineers to focus on long-term strategy and large project efforts

ServiceNow Engineer

Executive Assistant

• High volume of scheduling, meeting/event planning and travel itineraries
• Act as a project manager for special projects, which may include planning and coordinating multiple presentations, dissemination of information and any other special tasks as assigned
• Handle and route confidential and non-routine documents and information
• Other duties as assigned.

• Help lead the growth and development of our Chronic Special Needs Plans (C-SNP) and other Medicare Advantage (MA) plans
• Report into DaVita’s Integrated Kidney Care (IKC) Program Management team
• Develop operational efficiencies for the program, scale partner programs, mature analytical capabilities, and lead program strategy
• Innovate how we build processes internally and with external partners to provide highest quality patient care
• Collaborate with a cross-functional team of clinical, operational, and business leaders at DaVita

Senior Analyst, IKC Program Management

• Researches and resolves high complexity collection account balances according to DaVita policies and procedures and compliance with federal and state billing regulations
• Provides ongoing training and guidance for Revenue Specialist teammates, and performs data trending analysis, quality assurance reviews and review of key metrics
• Review, weekly and monthly key metrics to identify trends or areas of focus; work with Management to develop, document, and implement action plans to address issues
• Identify payer trends and or root cause of billing or claim exceptions; take appropriate steps to resolve and/or escalate issues to minimize bad debt
• Identify and interpret policies related to exceptions
• Determine and apply appropriate business action in absence of policies or in cases of ambiguity
• Escalate issues as needed; provide recommendations
• Act as resource for teammate’s questions and assist with issues of focus and problematic payer issues
• Train new teammates
• Identify training opportunities to improve individual and team performance; perform one-on-one and group training as needed
• Recommend changes on collection teams, tools, policies and procedures
• Perform all close reconciliation approvals and related activities to ensure timely submission of primary, secondary and tertiary insurance claims
• Serve as a subject matter expert for close
• Review and approve adjustments and claim appeal submitted by Specialist of Patient Accounts
• Conduct quality assurance reviews of work output and provide feedback to teammates and management; offer suggestions for improvement
• Ability to manage and lead multiple projects, meet deadlines, and adjust priorities appropriately in a high paced work environment
• Support department initiatives.
• Stay abreast of changes to ESRD and Medicare Secondary Provider laws and changes