DaVita Kidney Care

Director

• Shift the organization from 'order-taking' to 'value-creating' by aligning enablement initiatives with DaVita’s highest-priority business goals.
• Move beyond transactional learning metrics to transformational business and leadership metrics.
• Partner with senior executives to identify when a 'training problem' is actually a process, technology, or environment problem and influence cross-functionally to drive solutions.
• Define and execute the long-term roadmap for Performance & Capability Enablement at DaVita.
• Serve as a strategic advisor to VP and C-level leaders in Operational and Clinical priorities.
• Institutionalize performance analysis methods to ensure solving the right problems, not just treating symptoms.

Director, Performance & Capability Design

Manager

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
• Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
• Complete action plans with team members, focusing on clinical drivers and patient safety concerns.
• Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.
• Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.
• Perform other duties as assigned.

Clinical Services Manager

• Work collaboratively with the clinical and operations teams to develop metrics, KPIs and reporting to understand and track performance
• Work with stakeholders to understand clinical interventions and operational processes to scope requirements
• Create methodologies and data mapping for calculating metrics/KPIs
• Leverage analytic tools, such as Tableau and Alteryx, to build reports that allow Clinical Operations leaders to monitor teammate performance and support root cause analysis
• Build analytics and reporting that to proactively identify trends and areas of opportunity using medical claims and clinical operations data
• Oversee reporting solutions that support various provider partnerships and programs
• Gaining deep understanding of performance metrics and targets of various programs
• Gather feedback from provider and operations partners to design and improve provider reporting
• Track performance of programs across both medical cost and clinical outcomes
• Partner with the account management teams to monitor and communicate program performance to executive leadership
• Proactively establish cadence for reviewing program performance and sharing program insights with relevant stakeholders
• Design reporting and communication materials to facilitate consistent interpretation of program performance
• Develop executive level communications, typically done in PowerPoint
• Adapt communication for relevant internal stakeholders (clinical, finance, operations)
• Commit to continued professional growth and development as well as ensure and contribute to the growth and development of the team’s junior personnel.

Manager, Analytics and Reporting

Revenue Operations

• Directly supervise a team of 10-25 teammates responsible for executing on an assigned portfolio of patient accounts or Medical Insurance triggers
• Use strong problem-solving skills to assist team in issues within the portfolio
• Understand and make decisions regarding payment trends and/or issues within assigned portfolio
• Maintain key metrics, manage performance accordingly, and perform regular reviews to senior leaders
• Consistently communicate team goals, objectives, and progress toward those goals

Supervisor, Revenue Operations

Procurement

• Oversee the entire DaVita Way of Procurement process for large global categories
• Set goals and manage supplier relationships, collaborating with cross-functional teams
• Develop extensive market knowledge and understand assigned spend areas
• Manage supplier relationships including performance management of suppliers
• Identify and document supplier risk items to develop mitigation strategies
• Monitor compliance with DaVita’s product formularies and ensure contract terms are being met
• Lead supplier performance management processes for continuous improvement

Strategic Sourcing Category Manager

Operations

• Oversee approximately 7-10 dialysis centers and a team of 200+ teammates across a dual-market portfolio (Houston and West Texas).
• Provide strategic and tactical leadership, counsel, and direction to field management to ensure safe, efficient, therapeutic, and ethical patient care.
• Address top growth priorities and patient census; lead successful operational conversions for acquisitions.
• Full P&L responsibility; manage labor budgets, financial revenue growth, and contract management.
• Maintain expert knowledge of the competitive landscape; proactively assess SWOT (strengths, weaknesses, opportunities, and threats) for the division.

Regional Operations Director

• Specializes in stabilizing high-risk IKC patients by implementing intensive care coordination to reduce hospital readmissions
• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.

RN Case Manager, Expert

• Research and input system architecture changes for insurance setup objects in support of generating revenue and claims for billing
• Implement and resolve highly complex payer contract requirements into DaVita’s systems
• Respond to internal teams’ inquiries on contract, revenue, plan management and billing attributes
• Communicate with insurance payers to understand network coverage, relationships and contract terms to ensure timely and accurate reimbursement for dialysis services rendered at our clinics
• Process payer, partner and customer requests to ensure center and payer information is loaded into the billing system for accurate billing
• Respond timely and accurately to payer communications and bulletins
• Collaborate with other revenue operations teams to ensure seamless processes across teams
• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies

Revenue Specialist II – ROPS

• You'd play as a Director of Operations for the Hospital Services Group.
• Responsible for a portfolio of 12-15 hospital-based acute dialysis programs, ~100 teammates, 6 direct reports, and a P&L of up to $50M.
• Provide strategic and tactical leadership, counsel, and direction to our Acute Dialysis Hospital Services assigned markets to ensure safe, efficient, therapeutic, and ethical patient care.
• Complete accountability for your P&L ~$50M.
• Manage financial and revenue growth, labor management, contract management and capital expenses.
• Drive operational, financial, team and clinical performance of your business through KPIs/metrics.
• Work directly with Hospital Services Administrators (HSAs) in facilities to identify and address employee and patient concerns to drive towards Regional goals and standards.
• Develop and implement strategic planning initiatives that maximize the region’s clinical care and growth potential.
• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
• Maintain existing relationships with hospital partner senior leadership including the c-suite.
• Interface with business leaders from a broad range of functional teams, including Finance, People Services, Strategy, Quality, and others in support of strategy and operational execution.
• Thrive in a company that will challenge you to "Get Stuff Done" and reward you with incentives the right way - top performers earn more.

Regional Operations Director – Hospital Services

ServiceNow

• Act as the strategic advisor for the ITSM ServiceNow platform, translating business requirements into out-of-the-box or low-customization solutions.
• Evaluate requests critically to prevent over-customization and technical debt; confidently guide customers toward sustainable, best-practice solutions.
• Review ServiceNow version release notes to proactively determine how new versions will impact our current landscape and present new, value-add features to the team.
• Work closely alongside our Process Manager to thoroughly learn and understand DaVita’s specific processes and culture.
• Represent the Process Management Team during the ServiceNow Development team's technical reviews to ensure alignment between the requested experience and the technical design.
• Manage the IDEA queue, prioritizing intake based on strategic value, platform health, and business impact.
• Create comprehensive testing plans to ensure high-quality releases.
• Drive the strategy for how our ITSM ServiceNow product integrates with other enterprise tools, specifically Microsoft SharePoint, Microsoft Teams, and our CCaaS product (NICE CXone Copilot).
• Guide the team through the upcoming implementation of AI features within ServiceNow using Now Assist.
• Lead the strategic transition from our current transactional chatbot to ServiceNow's next-generation conversational LLM-based chatbot.

Technical Product Manager – ITSM, ServiceNow

Data Analyst

• Create, maintain, and distribute reports related to clinical outcomes, surveillance, and risk mitigation on a regular basis
• Utilize multiple computational languages, platforms and environments to mine and manage data in preparation for analysis and/or reporting
• Provide clinical insights and data trends to support and inform a multitude of projects and initiatives across the organization
• Present data to and work closely with a variety of stakeholders including senior-level operators and teammates in the clinics
• Synthesize results in a non-technical manner to inform recommendations and next steps for leadership
• Create cohesive presentations based on findings, summarizing insights from analysis
• Act as a collaborative partner during strategy meetings
• Become a subject matter expert and thought partner in clinical and methodologic areas
• Willing to travel (up to 10% of time)

Data Analyst, Clinical Analytics, Reporting

Business Development Rep

• Serve as Hospital Services development executive within 1 to 2 $1+B operating groups
• Lead initiatives that drive long-term growth as part of division leadership team
• Partner with Hospital division leadership team to analyze market trends and identify opportunities/threats
• Develop strong relationships with external and internal customers to facilitate more growth
• Develop, manage, and/or track executive relationships with Hospitals, Systems, and related stakeholders
• Prepare and deliver executive presentations to senior leadership teams within Company and at external partners.

Senior Business Development Director

Clinical Operations

• Provides leadership and operational oversight for multiple acute programs within designated hospital service areas.
• Ensures excellence in patient care, financial performance, regulatory compliance, and team engagement.
• Shapes and executes strategic plans for growth in partnership with the Division Vice President.
• Supervises clinical and biomedical teams to ensure quality, cost-effective patient care.
• Coordinates audits, reporting, and corrective actions with state and federal agencies.