DaVita Kidney Care

Regional Operations Supervisor

DaVita Kidney Care

full-time

Posted on:

Location Type: Hybrid

Location: Ankeny • Iowa • Kansas • United States

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About the role

  • Directly supervise a team of Care Coordinators and their day-to-day operations
  • Provide leadership, onboarding, training, coaching and development to team of direct reports
  • Create & foster a positive, fulfilling work environment
  • Provide your Regional team of Care Coordinators with direct support, at regular intervals, and encourage professional growth
  • Adequately communicate job expectations & parameters to direct reports, ensuring quality patient care is always delivered
  • Manage all teammate employment activity: hiring, promoting, job performance, disciplinary actions, termination, etc.
  • Organize, monitor, evaluate and manage team & individual workflow - ensuring metrics are on track to be met
  • Partner with People Services regarding any employee relations issues, timely & appropriately
  • Facilitate teammate development (coaching, mentoring, training)
  • Complete teammate evaluations and establish quarterly & annual goals
  • Collaborate with direct reports and upper management to create & implement those professional development goals
  • Learn, know, understand & follow teammate guidelines, employment policies & department/company procedures
  • Understand basic wage & hour laws, as well as federal, state & local laws/regulations
  • Create informational decks & spreadsheets; lead team meetings and present to upper management, as necessary
  • Spearhead reoccurring 1:1's with direct reports
  • Maintain strict confidentiality and integrity of medical & operations records; comply with all data collections & auditing activities
  • Review & approve time for non-exempt direct reports
  • Track overtime, attendance and PTO
  • Conduct formal ad hoc training

Requirements

  • High School Diploma
  • Bachelor's Degree preferred
  • Minimum 2 years supervisory experience, leading a team
  • Excellent communication and interpersonal skills
  • Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook
  • Ability to handle & maintain confidential information and/or issues, using sound discretion and judgement.
Benefits
  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
supervisory experienceteam managementemployee evaluationsworkflow managementdata collectionauditing activitiestrainingcoachingmentoringconfidentiality
Soft Skills
leadershipcommunicationinterpersonal skillsorganizational skillsdiscretionjudgmentteam collaborationprofessional developmentproblem-solvingconflict resolution
Certifications
High School DiplomaBachelor's Degree