Software Engineer
Parkar Digital
JavaJavaScriptNoSQLPythonSDLCSQL
Operations Support Specialist
Datavant
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $58,000 - $72,000 per year
Job Level
Mid-LevelSenior
Tech Stack
NoSQLPython
About the role
- Act as the first point of contact for issue resolution.
- Research and identify solutions to software issues
- Diagnose and troubleshoot technical issues, including account setup and configuration
- Track issues through to resolution, within agreed time limits
- Properly escalate complex/ unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customer operations
- Refer to internal or external resources to provide accurate solutions
- Ensure all issues and solutions are properly logged
- Prioritize and manage several open issues at one time
- Follow up to ensure systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Learn and work with emerging technologies
- Maintain positive relationships with customers and software developers. Have great interpersonal skills
Requirements
- Excellent analytical, problem-solving, communication, and collaboration skills and eagerness to learn and adapt to new technologies and methodologies.
- Strong written and verbal communication skills
- Experience with Python
- Working knowledge of Relational NoSQL databases, Restful APIs
- Ability to work under pressure and work towards deadlines
