Customer Support

• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Documenting information in multiple platforms using two computer monitors
• Working in a high-volume production environment
• Participate in comprehensive onsite/virtual training program and job shadowing with an assigned mentor
• Use company-provided equipment (including computer, monitor, virtual phone, etc.)
• Follow client health screening and vaccination requirements where applicable

Customer Experience Representative

Claims Support Representative

Pharmaceutical Support Specialist

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Customer Experience Specialist