DataSnipper

Customer Success Manager

• Ensure every customer in your portfolio receives timely, actionable guidance to achieve outcomes; proactively connect customers with resources, training, and content designed for scale
• Execute structured playbooks for onboarding, adoption, and renewal to drive adoption, product utilization and business outcomes through one-to-many programs; identify and mitigate at-risk accounts
• Collaborate with Sales, Product, and Marketing to align campaigns, webinars, and digital touchpoints that engage customers at scale
• Continuously refine one-to-many strategies—experiment with new content, channels, and automation to improve the customer journey; identify expansion opportunities and partner with Sales/Account Management to support growth
• Track customer health and engagement through data; share insights and emerging themes with leadership to influence product and program improvements

Customer Success Manager – Scale

• Lead and grow a high-performing Customer Success team serving mid-market and enterprise customers
• Build trusted, long-term relationships to drive customer value, retention, and advocacy
• Lead, mentor, and inspire Customer Success Managers and create/execute structured processes and playbooks
• Collaborate with Sales, Product, Marketing, and other teams to ensure seamless onboarding, adoption, and ongoing success
• Introduce process improvements and tools to elevate team performance and customer outcomes
• Use data to identify opportunities, risks, and performance trends and communicate recommendations to leadership
• Maintain high operational standards and ensure delivery of best-in-class customer outcomes

Senior Manager, Customer Success

Marketing

• Lead strategic initiatives to amplify customer voices and deepen engagement across the lifecycle.
• Showcase product value from onboarding through adoption, expansion, and advocacy, driving feature adoption and loyalty.
• Develop and manage lifecycle marketing initiatives, including onboarding, adoption, expansion, and retention journeys.
• Lead and oversee all user/customer email marketing campaigns and ongoing customer communications.
• Collaborate cross-functionally to ensure consistency across touchpoints (in-app, newsletters, events, community).
• Partner with PMM and other teams to amplify customer success in launches, webinars, and industry events.
• Build and scale a customer advocacy program (testimonials, G2 & Capterra reviews) and cultivate a customer community.
• Provide customer references and proof points for sales enablement and GTM alignment to support pipeline generation and deal acceleration.
• Define KPIs for advocacy, lifecycle, and customer marketing programs.

Customer Success Manager – Scale

Senior Manager, Customer Success

Senior Customer Marketer