Enterprise Customer Success Manager
Ncontracts
Senior Manager, Customer Success
DataSnipper
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Lead and grow a high-performing Customer Success team serving mid-market and enterprise customers
- Build trusted, long-term relationships to drive customer value, retention, and advocacy
- Lead, mentor, and inspire Customer Success Managers and create/execute structured processes and playbooks
- Collaborate with Sales, Product, Marketing, and other teams to ensure seamless onboarding, adoption, and ongoing success
- Introduce process improvements and tools to elevate team performance and customer outcomes
- Use data to identify opportunities, risks, and performance trends and communicate recommendations to leadership
- Maintain high operational standards and ensure delivery of best-in-class customer outcomes
Requirements
- 4+ years managing high-performing Customer Success teams
- 6+ years in customer-facing roles (SaaS/B2B preferred)
- Experience designing, implementing, and refining structured processes and playbooks
- Ability to synthesize customer feedback and usage data into clear recommendations
- Proactive ownership mentality
- Ability to build cross-functional relationships and influence without authority
- Resilient, adaptable, growth-oriented mindset
- Experience working with automation and productivity tools or accountancy and finance customers (highly desirable)
- Bonus Skills: Familiarity with HubSpot, Vitally, Notion, Gong, Excel, and analytics tools
- Must be legally authorized to work in the United States (application question)
- Willingness to work out of NYC office Tuesday, Wednesday, and Thursday (application question)
- Do not require future sponsorship for US employment (application asks about sponsorship)
