DataSnipper

Senior Manager, Customer Success

DataSnipper

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Job Level

Senior

About the role

  • Lead and grow a high-performing Customer Success team serving mid-market and enterprise customers
  • Build trusted, long-term relationships to drive customer value, retention, and advocacy
  • Lead, mentor, and inspire Customer Success Managers and create/execute structured processes and playbooks
  • Collaborate with Sales, Product, Marketing, and other teams to ensure seamless onboarding, adoption, and ongoing success
  • Introduce process improvements and tools to elevate team performance and customer outcomes
  • Use data to identify opportunities, risks, and performance trends and communicate recommendations to leadership
  • Maintain high operational standards and ensure delivery of best-in-class customer outcomes

Requirements

  • 4+ years managing high-performing Customer Success teams
  • 6+ years in customer-facing roles (SaaS/B2B preferred)
  • Experience designing, implementing, and refining structured processes and playbooks
  • Ability to synthesize customer feedback and usage data into clear recommendations
  • Proactive ownership mentality
  • Ability to build cross-functional relationships and influence without authority
  • Resilient, adaptable, growth-oriented mindset
  • Experience working with automation and productivity tools or accountancy and finance customers (highly desirable)
  • Bonus Skills: Familiarity with HubSpot, Vitally, Notion, Gong, Excel, and analytics tools
  • Must be legally authorized to work in the United States (application question)
  • Willingness to work out of NYC office Tuesday, Wednesday, and Thursday (application question)
  • Do not require future sponsorship for US employment (application asks about sponsorship)