Dataminr

Research Scientist

• Perform research to advance the state of the art and solve specific problems at scale in areas like Natural Language Processing, Machine and Deep Learning, and Knowledge Graphs
• Work closely with a diverse, interdisciplinary team to deliver value to customers
• Contribute to the research community via publications and program committees
• Focus on human-centered work (context, end-user impact)
• Productionize and ship research into Dataminr’s products

Senior Research Scientist

Customer Success Manager

• Drive the reduction of customer-impacting issues by identifying systemic serviceability gaps
• Globally deploy and manage a formalized Customer Support function focusing on process improvements
• Champion a closed-loop feedback process for Voice of the Customer (VoC) to Product
• Establish and manage Key Performance Indicators (KPIs) to track success in serviceability
• Serve as the primary operational interlock for Customer Success and Technical Support with Product Management, Engineering, and Revenue Operations
• Direct the development and deployment of internal knowledge and automation tools for Customer Success Managers and Technical Support

Customer Success Director

• Serve as the platform expert and ensure value optimization for a portfolio of accounts
• Rely on scaled and strategic engagement techniques to support a diverse user base
• Interface with key stakeholders to align on business goals & objectives
• Leverage consultative skills to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth opportunities
• Provide user-level support to augment business development efforts across the Corporate Risk vertical
• Collect customer feedback and clearly articulate product recommendations for Dataminr product development
• Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal
• Strategically navigate and influence stakeholders in the buying process

Full-stack Engineer

• Build and maintain high-quality prototypes and production-ready features written in Scala, Java, Go, Python, and TypeScript (React)
• Partner with AI research scientists, designers, and engineers
• Work on tools and workflows efficiently combining human and AI tasks at scale
• Drive improvements in security, scalability, reliability, and performance
• Collaborate with a multinational team to deliver innovative human-AI tools and workflows

Software Engineer II, Full Stack – Human AI Innovation Team

Manager

• Serve as an expert on geopolitical developments in Latin America, and relevant data sources to improve our AI models
• Monitor and analyze the quality of our data feeds
• Own and develop projects to improve our AI models’ performance in the real time event detection space
• Lead strategic initiatives across teams, addressing critical opportunities or issues
• Make real-time decisions with incomplete data
• Work with multiple stakeholders across all offices to support region-specific training
• Collaborate on and communicate about daily priorities in a team-centric environment

Subject Matter Expert Manager, Latin America

Administration

• Lead Salesforce administration (Sales Cloud, Service Cloud, Experience Cloud)
• Manage associated data sets according to governance best practices
• Serve as the subject matter expert on Salesforce security
• Collaborate with business stakeholders across Sales, Marketing, and Customer Success

Senior Manager, Salesforce Administration

• Provide day-to-day operational support to the CS team, ensuring efficient use of systems, processes, and playbooks
• Own the design, implementation, and upkeep of dashboards and reports to support CS team visibility, leadership alignment, and strategic readouts for QBRs/EBRs
• Ensure data accuracy across systems (Salesforce, Catalyst, Looker, Snowflake) and serve as the technical point of contact for CS tools
• Conduct customer base analyses to surface trends, retention risks, and upsell opportunities
• Implement processes, workflows, and email campaigns to support strategic initiatives and drive revenue retention
• Manage key CS projects, acting as the operational lead on cross-functional initiatives
• Work cross-functionally with leaders in CS, Revenue Operations, Sales, Product, and Finance to drive customer outcomes and improve internal efficiency
• Scale and optimize the global Customer Success organization through data, systems, and process improvements

Customer Success Operations Manager

AI Research Scientist

• Lead a growing, interdisciplinary team of AI scientists and engineers performing research across Deep Learning, NLP, Computer Vision, Multimodal, Knowledge Graphs, Recommendation, and Search
• Drive cutting-edge research initiatives in NLP, LLMs, and Deep Learning and translate advancements into real-world, scalable AI-driven products
• Provide technical direction, thought leadership, and operational support for multiple projects
• Serve as a liaison between stakeholders including product, engineering, and design to align projects and solutions
• Work closely with executive leadership to ensure project alignment
• Contribute to the research community via talks, publications, and participation in program committees
• Place a human-centered focus on work to ensure end-user impact and practical solutions

Senior Director, AI Research

Account Executive

• Conduct and execute detailed sales campaigns to meet quarterly and annual sales targets using a robust, measurable sales process
• Build a strong pipeline through proactive prospecting, strategic networking, and leveraging channel partners
• Cultivate and sustain valuable client relationships and close complex enterprise deals
• Develop comprehensive customer insights into use cases, decision-making processes, and budget cycles
• Analyze the competitive landscape and position Dataminr’s portfolio effectively
• Provide product feedback to Product and Engineering teams to drive continuous product enhancements

Account Executive, SLED

• Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio
• Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives
• Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of joint success plans / regular check-ins
• Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality
• Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
• Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth

Security Engineer

• Play both a strategic and technical role in the development of AI models tailored to cybersecurity use cases and identification of new and emerging threats in real-time
• Work alongside AI scientists, Product leaders, cyber SMEs, Go To Market representatives, and end users to bring next-generation cybersecurity capabilities to Dataminr’s alerting platform
• Develop, train and finetune AI alerting models for a broad range of cybersecurity use cases
• Drive the incorporation of new data feeds into the Dataminr alerting platform to continually enrich cybersecurity alerting
• Assist and inform cybersecurity alerting processes and operations, including identifying emerging threats and refining understanding of existing ones
• Identify new opportunities for cybersecurity alerting actions and implement them while working with cross-functional teams
• Apply knowledge of threat, vulnerability and exploitation trends to continually strengthen Dataminr's AI detection and contextualization capabilities

Senior Manager – Cybersecurity Alerting Strategy

Sales

• Lead a team of Account Executives selling Cybersecurity & Corporate Security to Enterprise clients in Central Region
• Develop plan of action to win new logos and exceed new business quota
• Manage, motivate, and grow a team and hold them accountable for quota and activity
• Establish team culture promoting engagement, performance, teamwork, accountability, and success
• Establish territory-specific plans and collaborate with sales and functional leaders to service accounts effectively

Senior Research Scientist

Customer Success Director

Customer Success Manager

Software Engineer II, Full Stack – Human AI Innovation Team

Subject Matter Expert Manager, Latin America

Senior Manager, Salesforce Administration

Customer Success Operations Manager

Senior Director, AI Research

Account Executive, SLED

Customer Success Manager

Senior Manager – Cybersecurity Alerting Strategy

Senior Director, Enterprise Sales