DataMap

Operations

• Client & Internal Support: Act as a point of contact internally or for clients on integrations, product functionality, and app support, ensuring an excellent experience.
• Compliance Execution: Support execution of Information Security and compliance initiatives, ensuring company policies and client requirements are consistently followed.
• Technology Troubleshooting: Solve technology and product challenges for both clients and internal users with a consultative approach.
• Operational Support: Assist leadership in running technology operations smoothly across systems, vendors, and teams.
• Documentation & Reporting: Maintain documentation, update compliance artifacts, and support evidence collection for audits.

Technology Operations Administrator

• Own the execution engine of DataMap — lead operational strategy, delivery performance, and cross-functional alignment.
• Ensure excellence across consulting services, SaaS platform operations, managed services, compliance, and customer success.
• Serve on the executive team and act as strategic bridge between Sales, Delivery, Product, and Support.
• Translate corporate goals into clear priorities and measurable KPIs; lead cross-functional execution to hit timelines, budgets, and quality benchmarks.
• Deliver enterprise-wide efficiency programs to improve margins and reduce costs while preserving speed and innovation.
• Ensure uptime, scalability, and SLA adherence for DataMap’s SaaS platform; oversee release management and deployment readiness.
• Lead strategy and execution for managed support offerings; define SLAs, escalation paths, and operational dashboards.
• Maintain continuous SOC 2 readiness and meet client and regulatory compliance standards; embed compliance controls into daily operations.
• Build and scale high-performing operations, delivery, and support teams; define accountability metrics and drive leadership development.
• Partner with Sales on account planning, proposals, and pursuits; align capacity planning with pipeline forecasts.

Vice President, Operations and Delivery

Project Manager

• Assist in planning, executing, and finalizing projects according to strict deadlines and within budget, including acquiring resources and coordinating the efforts of team members and third-party contractors or consultants
• Define the project’s objectives and oversee quality control throughout its life cycle
• Direct and manage project development from beginning to end
• Develop full-scale project plans and associated communications documents
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Estimate the resources and participants needed to achieve project goals
• Draft and submit budget proposals and recommend subsequent budget changes where necessary
• Set and continually manage project expectations with team members and other stakeholders
• Delegate tasks and responsibilities to appropriate personnel
• Identify and resolve issues and conflicts within the project team
• Plan and schedule project timelines and milestones using appropriate tools
• Develop and deliver status reports, proposals, requirements documentation, and presentations
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Coach, mentor, motivate, and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work

Project Coordinator

Account Executive

• Own and deliver against a defined quota, consistently meeting or exceeding targets
• Build and manage a healthy pipeline of six-figure+ opportunities through disciplined prospecting and outbounding
• Lead complex, multi-stakeholder sales cycles with Finance and executive decision-makers
• Sell business outcomes (ROI, TCO, margin expansion) rather than features
• Establish trusted-advisor relationships, proactively addressing customer challenges with thought leadership
• Collaborate with Product, Delivery, and Customer Success to craft roadmaps aligned to client objectives
• Develop and execute account development strategies to expand DataMap’s footprint in target customers
• Partner cross-functionally to ensure smooth handoffs and operationally achievable commitments
• Leverage product and services portfolio to drive both software and services growth

Technology Operations Administrator

Vice President, Operations and Delivery

Project Coordinator

Senior Account Executive