DataMap

Vice President, Operations and Delivery

DataMap

full-time

Posted on:

Origin:  • 🇺🇸 United States • Kansas

Visit company website
✨ AI Apply
Manual Apply

Job Level

Lead

Tech Stack

ERP

About the role

  • Own the execution engine of DataMap — lead operational strategy, delivery performance, and cross-functional alignment.
  • Ensure excellence across consulting services, SaaS platform operations, managed services, compliance, and customer success.
  • Serve on the executive team and act as strategic bridge between Sales, Delivery, Product, and Support.
  • Translate corporate goals into clear priorities and measurable KPIs; lead cross-functional execution to hit timelines, budgets, and quality benchmarks.
  • Deliver enterprise-wide efficiency programs to improve margins and reduce costs while preserving speed and innovation.
  • Ensure uptime, scalability, and SLA adherence for DataMap’s SaaS platform; oversee release management and deployment readiness.
  • Lead strategy and execution for managed support offerings; define SLAs, escalation paths, and operational dashboards.
  • Maintain continuous SOC 2 readiness and meet client and regulatory compliance standards; embed compliance controls into daily operations.
  • Build and scale high-performing operations, delivery, and support teams; define accountability metrics and drive leadership development.
  • Partner with Sales on account planning, proposals, and pursuits; align capacity planning with pipeline forecasts.

Requirements

  • 10+ years of progressive leadership in operations, delivery, or product operations within technology or SaaS organizations.
  • Proven ability to scale operations and improve margins, with a track record of delivering measurable cost efficiencies and revenue growth.
  • Strong background in ERP, SaaS platforms, enterprise integration, and managed services, with the ability to translate technical complexity into operational KPIs.
  • Hands-on experience leading SOC 2 and compliance programs (ISO 27001, HIPAA, GDPR, CCPA, PCI DSS), embedding controls into daily operations.
  • Executive presence with the ability to define, propose, and report Board-level metrics for revenue, margins, utilization, cycle time, and client satisfaction.
  • Exceptional leadership and change management skills, with a history of building high-performance teams and driving accountability.
  • Financially fluent and data-driven decision maker with advanced literacy in forecasting, profitability analysis, and operational dashboards.