Associate, Music Operations
United Talent Agency
PythonSQLTableau
Vice President, Operations and Delivery
DataMap
full-time
Posted on:
Location: Kansas • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
ERP
About the role
- Own the execution engine of DataMap — lead operational strategy, delivery performance, and cross-functional alignment.
- Ensure excellence across consulting services, SaaS platform operations, managed services, compliance, and customer success.
- Serve on the executive team and act as strategic bridge between Sales, Delivery, Product, and Support.
- Translate corporate goals into clear priorities and measurable KPIs; lead cross-functional execution to hit timelines, budgets, and quality benchmarks.
- Deliver enterprise-wide efficiency programs to improve margins and reduce costs while preserving speed and innovation.
- Ensure uptime, scalability, and SLA adherence for DataMap’s SaaS platform; oversee release management and deployment readiness.
- Lead strategy and execution for managed support offerings; define SLAs, escalation paths, and operational dashboards.
- Maintain continuous SOC 2 readiness and meet client and regulatory compliance standards; embed compliance controls into daily operations.
- Build and scale high-performing operations, delivery, and support teams; define accountability metrics and drive leadership development.
- Partner with Sales on account planning, proposals, and pursuits; align capacity planning with pipeline forecasts.
Requirements
- 10+ years of progressive leadership in operations, delivery, or product operations within technology or SaaS organizations.
- Proven ability to scale operations and improve margins, with a track record of delivering measurable cost efficiencies and revenue growth.
- Strong background in ERP, SaaS platforms, enterprise integration, and managed services, with the ability to translate technical complexity into operational KPIs.
- Hands-on experience leading SOC 2 and compliance programs (ISO 27001, HIPAA, GDPR, CCPA, PCI DSS), embedding controls into daily operations.
- Executive presence with the ability to define, propose, and report Board-level metrics for revenue, margins, utilization, cycle time, and client satisfaction.
- Exceptional leadership and change management skills, with a history of building high-performance teams and driving accountability.
- Financially fluent and data-driven decision maker with advanced literacy in forecasting, profitability analysis, and operational dashboards.
