Datacom

Analyst

• Providing in depth technical support via telephone or email
• Problem solving and troubleshooting; seeking out answers to get the best resolution for our customer
• Privileged access admin and project support
• Liaising with internal and 3rd party resolver teams – coordinating outcomes

Complex Service Desk Analyst

Business Intelligence Analyst

• Collect and analyse data for Project Management Office (PMO) Reporting Views
• Work closely with a variety of project management roles to acquire requirements
• Maintain reporting databases and perform updates as necessary
• Create effective business reports that provide insight
• Support the wider business through relevant analysis and reporting
• Prepare clear written communications, briefs and technical documents

Reporting Analyst

Operations

• **Role Overview and Objectives**
• The Project Billing Operations Analyst is responsible for ensuring the consistent financial management of projects and contracts in Datacoms business operations. This role supports best practice in all aspects of the set-up and ongoing monitoring of active projects and contracts, across both Professional Services and Managed Services in order to manage data, bill correctly and provide accurate financial data.

Project Billing Operations Analyst

Manager

• lead a team of end user service engineers within the IT Outsourcing group
• address all EUS related issues and escalations for all stakeholders
• ensure effective communication back to the relevant stakeholders
• assist in Problem Management when required, delegating as appropriate
• support the Service Delivery community in Continual Service Improvement Initiatives
• manage call management system queues to ensure tickets are assigned appropriately
• mentor and coach staff members on customer related issues
• promote a positive culture within the team
• ensure operational performance of the team delivers a high level of customer satisfaction
• demonstrate a strong managerial and leadership style
• ensure staff are clear on expectations and performance requirements
• track and record expenses for EUS team staff members

Area Manager

ServiceNow

• Designing and delivering high‑quality ServiceNow solutions across multiple workflows and modules.
• Working with customers to evaluate business needs and translate them into scalable ServiceNow architectures and configurations.
• Leading defined project workstreams including requirements gathering, design workshops, sprint planning, and technical implementation activities.
• Configuring and customising the ServiceNow platform including forms, workflows, integrations, automation, business rules, and portal components.
• Supporting installation, testing, and deployment of ServiceNow solutions, and coordinating UAT activities with customers.
• Identifying risks, issues, and continuous improvement opportunities—escalating to leadership as required.
• Developing technical specifications, user guides, configuration documentation, and architectural artefacts.
• Contributing to proposals, solution presentations, and pre‑sales activities in collaboration with our ServiceNow Practice Leaders.
• Staying up to date with ServiceNow releases, best practices, automation approaches, and emerging platform capabilities.
• Ensuring health, safety, and security compliance in all work practices.

Contract – ServiceNow Technical Consultant

Controller

• Processing and overseeing all payments are processed and paid in a timely and accurate manner
• ANZ payment forecast is accurate and updated daily Weekly, monthly, Manual, urgent and FX payment processing
• Managing the Corp credits card claims and ensuring these are coded and DFA is complete
• Managing allocated portfolio to ensure payments are processed and paid timely, accurately and in accordance with internal process and agreed terms
• Managing payment approvals for all payment runs and ensure approved within set timeframes
• Ensuring all vendor queries are addressed in a timely manner
• Supporting the implementation of enhancements that will improve service quality and/or reduce the cost of doing business

Payments Controller

Cloud Engineer

• Designing, engineering, and delivering technical solutions for clients using Azure services
• Focusing on agentic automation, infrastructure-as-code, and integrating intelligent cloud solutions
• Maintaining strong client relationships
• Providing expert technical guidance and solutions to resolve business challenges
• Delivering cloud platform solutions on Azure
• Leveraging expert skills in Infrastructure as Code, platform and application/workload lifecycle management
• Identifying opportunities to adopt and integrate Azure AI services
• Developing and maintaining strong internal and external relationships
• Contributing to standards, practices and practice initiatives

Senior Cloud Engineer

Security Analyst

• Action regular tasks and processes
• Review and respond to alarms/tickets
• Incident response investigation
• Handle Events of Interest escalations
• Initial triage
• Security event analysis
• Log and escalate tickets
• Identify policy changes required based on analysis
• Security use case and correlation rule development
• Threat hunting
• Detect security breaches and adhere to incident response protocols
• Evaluate existing security risks and implement enhancements
• Conduct research on security improvements and provide recommendations to customers
• Stay up-to-date on latest Security trends and standards
• Participate in incident response planning and execution

Cybersecurity Analyst - L1

Business Development Rep

• Represent Datacom to a broad range of customers, both Government and Corporate
• Promote a range of IT service offerings and develop new business opportunities for Datacom
• Ensure targets are met or exceeded by selling Datacom service offerings across Cloud (AWS and Azure) and Networks
• Build and maintain strong relationships with customers, partners, and vendors

Senior Business Development Manager

Security Engineer

• Acting as the trusted advisor for all things Networks and Cybersecurity.
• Assisting in the development of product strategies to drive success for Networking and Cybersecurity Vendors.
• Assisting in the development of sales ideas and promotional materials to support new and existing products.
• Ensuring all marketing support documentation is current and has received the appropriate compliance sign-off.
• Assisting in the development of regular product communications to customers and advisers.
• Budgeting and forecasting, improving existing software capability, creating, managing and disbursing reports as required.
• Gathering, defining, and documenting customer requirements, deliveries, and outcomes, providing solution guidance.

Product Specialist BDE – Networks, Cybersecurity

Business Analyst

• Requirements Discovery
• Understand the client's business, existing processes, problems, and needs you will be responsible for
• Creating JIRA tickets
• Acceptance criteria
• Implementation details
• Mappings of consumers and providers
• Document information on Confluence
• UML diagrams (sequence), Integration design patterns
• Mapping tables
• Endpoints and environments
• Postman collections
• Facilitate workshops and discussion sessions/channels
• 3 amigos session (Dev. tester and BA)
• Data model implementation
• HTTP Operations
• Data types
• Create Swagger Specifications (Contracts)
• Understanding of the integration patterns and flows:
• SOAP vs REST APIs
• API contract design and maintenance
• Consumers and providers of the APIs
• Error Handling patterns
• Messaging Queuing Processes such as ActiveMQ, Kafka
• Estimation and Team Management
• Design the system from a functional perspective, produce drafts of the Design documents
• Work closely with the Technical Lead and Architects
• Provide team with business experience, advice on industry best practices

Contract – Technical Business Analyst, Integration

Procurement

• Provide spend analysis, market insights, risk and opportunities analysis to support procurement recommendations as well as cost analytics, and cost management recommendations
• Providing strategic direction in support of procurement priorities and needs across the business.
• Designing and establishing appropriate sourcing models for the various categories of suppliers, in relation to business priorities.
• Implementing the appropriate changes to address any issues or trends.
• Overseeing multiple operational teams responsible for the procurement activities across the business.
• Reviewing and assessing new and current supplier arrangements, implementing appropriate sourcing models and selecting applicable suppliers.
• Negotiating with suppliers and contracting whole-of-business strategic relationships where appropriate and value-adding, in conjunction with the Legal & Commercial Group.
• Creating, enhancing and improving templates, policies, processes and procedures for the business.
• Collaborating with the broader team to address complex issues where analysis of situations or data requires an in-depth knowledge of the business.
• Ensuring deliverables are completed within agreed timeframes.
• Support identifying and driving process improvements.
• Developing and maintaining effective working relationships with key stakeholders to understand their core functional requirements from a Procurement perspective.
• Ensuring exception reporting and other monitoring controls are being carried out effectively and ensuring escalation where relevant.
• Embrace and adhere to Datacom’s policies, controls and procedures.
• Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards or unsafe work practices as per Datacom policy.

Senior Procurement Lead

• Perform comprehensive penetration testing on applications, APIs, networks and systems using both manual and automated methods.
• Design and execute Breach & Attack Simulation (BAS) campaigns to test detection and response capabilities across customer environments.
• Conduct AI Red Teaming assessments to identify vulnerabilities in machine learning models, LLMs, and AI-powered applications, including prompt injection, model poisoning, and data extraction attacks.
• Formulate attack plans, test cases and working exploits during offensive security engagements.
• Support Application Security initiatives including threat modelling sessions and secure code reviews, providing offensive security insights.
• Prepare comprehensive reports detailing the results of offensive security testing and recommendations for remediation.
• Deliver remediation workshops to clients, presenting findings, attack narratives, and practical remediation guidance.
• Collaborate with Application Security and broader security teams to develop and implement effective testing capabilities and defensive strategies.
• Conduct research and development to uplift offensive security capabilities and stay ahead of emerging threats.
• Stay up-to-date with emerging security threats, vulnerabilities, AI security risks, and technology trends.

Security Consultant – Offensive Security

Artificial Intelligence

• Create compelling, customer-focused experiences powered by Conversational AI technologies and be comfortable presenting and discussing these with customers and prospects
• Ideate, design, build, and deliver powerful demonstrations that showcase CAI capabilities to existing and prospective clients
• Apply advanced conversational design principles to craft intuitive, human-centric interaction flows
• Transition seamlessly between deep technical conversations with engineers and strategic discussions with business leaders
• Collaborate with customers to shape their CX and EX visions – inspiring new ideas and provoking thoughts about the ‘art of the possible’
• Identify automation opportunities in contact centre and retail environments that deliver ROI while enhancing frontline operations
• Manage and optimise delivery of current solutions including intent management, conversational structure and integration with customers' digital environments
• Work with customers to identify tuning and refining opportunities to increase bot containment and improve agent and customer satisfaction within risk tolerance and accessibility standards
• Work effectively across stakeholders to translate ambitious customer visions into practical, scalable solutions
• Apply change management methodologies and agile delivery techniques to ensure seamless adoption and lasting impact
• Plan and integrate next‑generation technologies into the architectural strategy and build strategic relationships with software and hardware vendors to inform roadmaps and GTM approaches

Practice Manager – CX, Conversational AI

• Action regular tasks and help define processes
• Review/ respond to alerts/events/incidents and escalations from the 24/7 team
• Security use case and correlation rule development
• Identify and develop automations
• Identify policy changes required based on analysis
• Threat hunting
• Interface directly with the customer on a fortnightly basis
• Work collaboratively with team members, wider support groups and business units to ensure that agreed security policies and procedures are understood and followed, and that security risks are effectively managed.
• Provide mentorship and direction to the junior team members