Datacom

Systems Engineer

• Providing Level 3 technical support across servers, storage, networks, and Microsoft environments.
• Managing incidents, problems, and service requests; ensuring timely resolution and customer satisfaction.
• Performing system maintenance, patching, upgrades, and configuration changes.
• Supporting project delivery and contributing to continuous improvement activities.
• Acting as an escalation point and mentor for junior engineers within the Managed Services team.

Senior Systems Engineer

Backend Engineer

• Deliver impeccable, tested, and robust code that exceeds our customers' expectations.
• Design and automate groundbreaking solutions as a key player in a cohesive team.
• Stay at the cutting edge by diving into the latest in DevOps, Containers, Cloud, and AI.
• Partner with clients to tailor solutions that meet their unique needs.
• Ensure seamless, on-time task delivery—because surprises are for parties, not projects.
• Tackle challenges with resilience and support your team in achieving shared goals

Senior Developer, Java Spring Boot

Recruitment

• learn the end-to-end recruitment process
• writing and posting job ads
• screening candidates
• engaging with candidates for a great experience
• sourcing talent through platforms like LinkedIn and job boards
• supporting onboarding tasks like reference checks

Trainee Recruitment Associate

Product Marketing

• Creating clear and compelling product positioning and messaging that resonates with target customers and differentiates Datacom’s SaaS offerings.
• Executing go-to-market strategies and growth initiatives in collaboration with GTM and other internal stakeholders.
• Driving content creation and amplification through omnichannel growth calendars to build awareness, engagement, and pipeline across target segments.
• Supporting development of collateral and training to empower Sales and Customer Success teams.
• Partnering with Sales, Product, and Success teams to drive product uptake and monitor adoption metrics.
• Managing product launches and ensuring aligned, successful execution.
• Leading customer and market research efforts to refine product marketing strategy and messaging.
• Using data and feedback to continuously optimise product marketing activities throughout the product lifecycle.
• We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements—and this can mean we evolve in our roles to meet those needs.

Product Marketing Manager

Executive Assistant

• Keep their schedules running like clockwork — organising diaries, meetings, and travel with confidence and confidentiality.
• Stay on top of communications — sorting through emails, spotting what’s important, and flagging anything that needs urgent attention.
• Handle tasks independently — taking action where you can or directing things to the right people.
• Make things happen quickly — preparing documents, coordinating meetings, and making sure requests are completed on time and professionally.
• Create polished presentations and documents using Microsoft Office, including proofreading important materials so they’re clear and well‑presented.
• Plan and run meetings and events — from agendas and documents to minutes and action follow‑ups.
• Help manage projects and team events that keep the business moving.
• Take care of admin essentials, like processing expenses and approving timesheets and leave for the Directors.
• Work closely with a supportive, virtual team of Executive Assistants across the business — you won’t be on your own!
• Enjoy an exciting mix of desk time and the occasional chance to travel.
• Work from our Brisbane CBD office.

Graduate Executive Assistant

Sales

• Spearhead Datapay’s sales and market expansion in a high-potential landscape
• Drive growth by expanding reach across enterprise, public sector, and mid-market segments
• Blend strategic leadership with hands-on execution
• Architect and implement comprehensive sales and revenue strategies
• Collaborate with product, customer success, and risk/compliance teams

General Manager – Sales and Market Development

Manager

• Driving the programme forward. You'll own the rhythm of the BCM programme, ensuring BIAs and Risk Assessments are being delivered to standard across service lines, exercises are planned and coordinated, and learnings are tracked through to completion. You'll work through operational teams to get this done, but you'll set the pace, maintain the standards, and hold people to account.
• Getting into the detail. You'll get to know the operations, dependencies, and risks across the service lines; not from a register, but from real engagement with the people who run the services. When something doesn't stack up, you'll see it. When a plan documents a strategy that hasn't actually been implemented, you'll call it.
• Stepping in when it matters. Whether it's leading a BIA workshop that needs stronger facilitation, redesigning an exercise programme that isn't stress-testing the right things, or intervening where quality isn't landing you bring the expertise to do the work, not just oversee it.
• Assuring quality and sign-off. You'll QA exercise outputs and BCM documentation, ensure the right approvals are in place for strategies and solutions, and confirm that what's documented accurately reflects what's been implemented. This is where the shift from paperwork to proven capability lives and you're the person who holds that line.
• Reporting and escalating with credibility. You'll provide governance forums with clear, evidence-based updates on programme maturity and risk posture. When there are blockers, you'll escalate with context and recommendations not just problems.
• Building capability over time. You'll uplift the teams around you, improving artefacts, sharpening processes, and building confidence in the programme so that BCM maturity grows across the organisation, not just within your function.

Business Continuity and Resilience Manager

AI Engineer

• Working alongside experienced engineers on AI‑enabled solutions
• Supporting the development of intelligent applications, tools or workflows
• Assisting with the development and testing of AI, machine learning, or data‑driven solutions
• Contributing to proof‑of‑concepts, prototypes, or small components of larger AI systems
• Working with code, data, and APIs under guidance from senior team members
• Learning how AI tools and models are applied in real business contexts
• Supporting experimentation with emerging technologies such as generative AI

Graduate AI Developer

Business Development Rep

• Responsible for generating new business revenue by converting inbound leads and upselling existing customers
• Manage the entire sales cycle from qualification to close
• Conduct effective discovery calls
• Present tailored demonstrations
• Negotiate contracts and close deals
• Work closely with the Key Accounts, Sales Development, Marketing and Growth Teams to maximise conversion and deal size.

Business Development Executive

Account Manager

• Strategic planning and execution of acquisition for new customers in your value creation role
• Focus on new customer acquisition and the exceptional growth (white space) within our existing and new customer portfolio.
• Net new customers into Datacom’s portfolio, that positively contribute to our revenue and margin performance
• The Customer Partnerships Lead will have a customer focused/market facing priority, with the goal to develop long term quality engagements with typically large public and private Australian organisations.
• Building value-based relationships in our accounts whilst developing key relationships (and ecosystems) that strategically enable you to deliver on Datacom objectives
• Ensure all delivery is well planned and executed with excellence. Ensuring the right people, commercials and governance are in place to deliver successfully to our customers
• Consistently and sustainably delivering on commitments made to customers (time, cost, and quality). Managing customer contract issues and resolutions to minimise negative impacts to both Datacom and our customers

Customer Partnerships Lead

Security Engineer

• Work closely with the client CISO/vCISO/ISM in the delivery of the client cybersecurity strategy, including supporting the planning and implementation of cybersecurity activities which improves the client’s cybersecurity posture.
• Analysis of customer environments against IT security best practice or standards such as NZISM, ISO27001 or NIST and identification of appropriate measures that can be undertaken to achieve best practice and compliance.
• Assist with the development of technical information materials and participate in workshops on information security trends, threats, good practices and control mechanisms as appropriate.
• Provide operational management oversight in the form of monthly reporting that spans across cybersecurity incidents, server patching, security enhancements and the management of elevated permissions etc
• Participate in incident response as part of the clients CSIRT.
• Participate in risk management activities as part of the client’s Risk Management team.
• Provide Operational Security support and function, where required.
• Participate in Tabletop exercises where required.
• Oversight or involvement in the Vulnerability Management Lifecycle.
• Providing cybersecurity advice to clients.
• Assist in the development and the delivery of the information security awareness training program for client and Datacom personnel, as required.
• Assist the clients in responding to internal and external audit assessments.

Cybersecurity Consultant

Operations

• Support operational and administrational functions such as recruitment procedures and practices
• Ensure consistency in use of systems, processes and practices.
• Provides regular updates to Head of operations and other Key Internal stakeholders
• Manage incoming staff queries promptly and courteously.
• Provide comprehensive administrative and clerical support, including purchasing items, filing, managing documents, ordering stationery and coordinating gift arrangements.
• Handle the receiving, ordering, and dispatching of deliveries and merchandise.
• Maintain awareness of staff movements in and out of Smartly.
• Prepare internal staff communications and documents as needed.
• Schedule appointments, travel bookings and meetings as required.
• Coordinate office services as required such as cleaners and maintenance companies.
• Assist with HR activities such as maintaining contact information, providing recruitment support, and facilitating on and off boarding processes.
• Plan, coordinate, and execute staff engagement activities including workshops, functions, social events.
• Coordinate responses and survey information relating to events.
• Prepare and send staff communications and manage logistics for events.
• Organise suitable catering for events and workshops, in office staff lunches.
• Maintain a continual focus on identifying and implementing process improvements to enhance efficiency.
• Recommend best practice and system improvements to optimise operations.
• Support the implementation of new operational policies and processes.
• Collaborate with cross functional teams to enhance the overall customer experience.
• Coordinate process improvement projects to achieve targeted outcomes.
• Ensure internal staff receive appropriate training and education on operational processes.
• Develop and nurture relationships with internal key stakeholders such as Sales and Services, Marketing and Learning and Development.
• Develop and nurture relationships with external stakeholders and suppliers.
• Engage and actively seek feedback and input from other managers on plans, activities, and team performance.
• Report all hazards or unsafe situations.
• Report all accidents/incidents including near misses.
• Work safely and use protective equipment as required.
• Attend Health and Safety Training.
• Attend First Aid Training.
• Carry out other duties as required.

Operations Coordinator

Product Designer

• Designing and developing multimedia learning content including e-learning courses, videos, animations, infographics, and interactive learning elements.
• Applying instructional design principles to create effective, engaging, and goal-oriented learning experiences.
• Managing multiple learning projects simultaneously to ensure high-quality deliverables and timely completion.
• Communicating and promoting learning and development initiatives across the organisation.
• Conducting user testing and leveraging feedback to improve learning materials continuously.
• Staying current with emerging trends and technologies in multimedia design and e-learning.
• Actively contributing to ongoing improvement and innovation initiatives.
• Ensuring personal and team compliance with Health and Safety responsibilities in line with Datacom policy.

Learning Experience Designer

Software Engineer

• Designing and maintaining modern SOE architectures for multiple customers
• Working with customers to deliver cloud-first productivity and collaboration solutions
• Developing processes to standardise support and maintenance across environments
• Providing 3rd-level support and acting as an escalation point for complex desktop issues
• Proactively managing and maintaining customer SOEs and supporting infrastructure
• Delivering project tasks accurately and efficiently and contributing to project reporting
• Guiding and mentoring team members to resolve technical challenges
• Ensuring a health and safety culture in line with Datacom policies

Senior Endpoint Engineering Specialist

Director

• Lead high-value enterprise customer engagements to test emerging products and propositions.
• Implement a structured approach to solution demonstrations, proof of concept development, and business case creation.
• Research customer trends, competitor activity, and market conditions to assist Strategy and the Lines of Business in identifying new product or service opportunities.
• Craft compelling messages that communicate the unique benefits of our offerings.
• Collaborate with product development teams to ensure offerings align with the overall proposition and customer needs.
• Work with Marketing, Sales Enablement, and the GTM teams to develop and execute plans to launch and promote propositions across channels.
• Track the success of propositions with Marketing, Sales Enablement, and Product to measure customer engagement, sales, and profitability.
• Represent the organization at executive-level client engagements and industry forums.