Datacom

Program Manager

• Delivery exceptional outcomes for our customers.
• Oversee the project governance & delivery, establishing and managing effective project operations, ensuring quality deliveries across complex, multi-platform IT environments.
• Lead project design, planning, and scheduling activities for applications and infrastructure projects, maintaining alignment with agreed timelines and customer requirements.
• Define, source, and manage project resources; prepare and monitor budgets, secure approvals, and track financial performance and benefit realization.
• Identify and control project risks, issues, dependencies, and scope changes; manage change plans and assess business impacts.
• Build strong stakeholder relationships, exceed expectations through effective communication, and manage vendor contracts and agreements.
• Oversee the business continuity planning within the functional area, including development, review, testing, and training; ensure health and safety compliance in line with company policy.
• Manage project teams, provide guidance within company policies, and oversee phases of software development from requirements analysis to implementation.

Programme Manager

Consultant

• As a Workday- Functional Consultant, you’ll be the conduit between the client’s business users, stakeholders and the implementation teams.
• You will lead Workday HCM workstreams for multiple clients, from requirements gathering, design, configuration and support activities.
• You will then lead testing activities, knowledge transfer sessions and user training.
• The successful candidate for this role will be seen as an expert in their field and will have demonstrated experience and success in a similar, client facing role.

Functional Consultant – Workday

Support Engineer

• The Application Support Analyst role is responsible for second and third level support and maintenance of managed Datacom client applications through its lifecycle.
• This role includes day-to-day incident and problem management across multiple clients in the Application Management team.
• The Application Support Analyst will communicate with the client, and the internal Application management teams within the specified timeframe that meets specifications and/or SLAs.
• This role ensures all work aligns to Datacom's standards and guidelines.

Application Support Analyst

• Lead and coordinate a team of Application Support Analysts
• Manage ticket queues, workload allocation, and service performance
• Act as the primary offshore contact for the Application Delivery Manager (ADM) and onsite leads
• Ensure effective handover and collaboration across a global delivery model (Australia & Philippines)
• Provide day-to-day technical guidance, coaching, and mentoring to support analysts
• Act as the escalation point for complex or high-impact incidents and service requests
• Ensure consistent application of troubleshooting methodologies, runbooks, and best practices
• Support knowledge development and uplift capability across the offshore team
• Perform and support advanced triage, including issue validation, isolation, and analysis
• Take ownership of more complex incidents, defects, and service requests, including:
• - Deep-dive troubleshooting
• - Cross-system issue investigation
• - Coordination with upstream/downstream systems
• Assist with or directly complete complex fulfilment activities, including configuration changes and data-related tasks
• Monitor SLA performance and ensure timely resolution of incidents and requests
• Drive consistency in ticket handling, categorisation, and escalation
• Ensure adherence to ITIL processes (incident, problem, and change management)
• Maintain high-quality documentation and knowledge capture standards
• Identify recurring issues and contribute to problem management and root cause analysis
• Drive improvements in workflows, automation opportunities, and support processes
• Promote proactive resolution and reduction of repeat incidents

Lead Support Analyst – Team Lead

Project Manager

• The Project Billing Operations Analyst is responsible for ensuring the consistent financial management of projects and contracts in Datacom's business operations.
• This role supports best practice in all aspects of the set-up and ongoing monitoring of active projects and contracts, across both Professional Services and Managed Services in order to manage data, bill correctly and provide accurate financial data.

Project Billing Operations Analyst

Full-stack Engineer

• Technical Leadership: Lead a team of developers, providing technical guidance, direction, and support to ensure successful delivery of projects.
• Fullstack Development: Design, architect, and oversee the development of scalable web applications using JavaScript frameworks (React, Angular, Vue.js), Node.js, and AWS services.
• Mentoring & Coaching: Mentor junior and mid-level developers, helping them grow in their careers by providing feedback, conducting code reviews, and fostering a collaborative learning environment.
• Architecture & Design: Define and implement best practices for architecture, design, and development processes, ensuring high scalability, reliability, and performance.
• AWS Cloud Services: Utilize AWS services (EC2, Lambda, S3, API Gateway, DynamoDB, etc.) to build and deploy cloud-native applications.
• API Design & Integration: Design and implement RESTful APIs, and ensure seamless integration with third-party services.
• Cross-Functional Collaboration: Work closely with product managers, designers, and other teams to align technical solutions with business goals.
• CI/CD & DevOps: Lead the implementation and improvement of CI/CD pipelines to ensure smooth and efficient development workflows.
• Agile Leadership: Guide the team in Agile practices, participating in sprint planning, daily stand-ups, and retrospectives, while helping the team stay focused and deliver value iteratively.
• Code Quality & Best Practices: Champion coding standards, code reviews, and automated testing to maintain a high bar for code quality.

Technical Lead

Software Engineer

• Collaborate with customers to solve real challenges related to integrations
• Enable business strategies with experienced integration leadership
• Develop and deliver integration solutions at enterprise scale
• Work with experienced mentors to achieve technical and leadership goals

Senior MuleSoft Developer

• Operating day-to-day within an agentic SDLC
• Decomposing requirements into discrete, verifiable units
• Orchestrating end-to-end delivery flows
• Applying risk-calibrated routing
• Applying responsible, safe, and privacy-aware AI practices
• Monitoring and improving performance of automations
• Partnering with engineers and stakeholders
• Sharing what you learn

• Lead development teams through influence – shaping technical direction, creating clarity, and enabling teams to deliver consistently and with confidence.
• Architect and champion hexagonal (ports-and-adapters) architecture across the platform – separating core business logic from infrastructure concerns so the domain stays clean, testable, and adaptable as the business evolves.
• Lead the evolution of an existing monolithic architecture toward a modern, composable platform – incrementally decomposing tightly coupled capabilities into well-defined services, reducing coupling at the right pace, and laying the foundations that allow AI-assisted development to accelerate delivery without compounding technical debt. You will make pragmatic strangler-fig decisions, knowing when to extract, when to refactor in place, and how to keep the business running throughout.
• Define and govern integration contracts between services – designing stable APIs, lightweight messaging patterns, and clear service boundaries that allow teams to build and deploy independently without introducing hidden coupling.
• Solve real distributed systems challenges – fault tolerance, eventual consistency, idempotency, and cross-service failure recovery – grounded in the specific demands of payroll accuracy and compliance.
• Champion system-level thinking in an AI-accelerated Software Development Lifecycle (A-SDLC) where code output is significantly increased. Ensure architecture fitness tests, contract tests, and deployment safeguards are in place so services can be deployed to production independently and with confidence.
• Collaborate with Product and Design teams to translate business requirements into well-scoped engineering solutions – balancing short-term delivery with long-term platform health.
• Make informed tech stack choices and capture architectural knowledge continuously, building shared understanding across the team.
• Mentor developers in both technical and delivery skills, raising the capability of the team around you.
• Lead communication and collaboration across Development, Design, and Product teams to ensure alignment and create successful outcomes for customers.

Principal Engineer – Full Stack

DevOps Engineer

• Designing, implementing and improving enterprise DevSecOps practices across development and infrastructure teams
• Building and maintaining secure CI/CD pipelines that incorporate automated security controls and quality gates
• Administering and governing GitHub repositories, workflows and security controls
• Implementing security controls through Infrastructure as Code (IaC) and platform automation
• Developing and maintaining Policy as Code capabilities to enforce security, compliance and organisational standards
• Integrating and managing security tooling, including SAST, software composition analysis and vulnerability scanning capabilities
• Supporting and enhancing our application security platforms, including Aikido and related security tooling
• Establishing controls to detect, report and remediate configuration drift across cloud and infrastructure environments
• Implementing software supply chain security controls and secure development practices
• Designing and delivering automation workflows using tools such as GitHub Actions, n8n and other orchestration platforms
• Automating security assurance activities including peer review enforcement, repository governance, branch protections and security review processes
• Supporting developers and delivery teams to adopt secure software development lifecycle (SSDLC) practices
• Working with security and governance teams to translate security requirements into automated technical controls
• Participating in architecture reviews, code reviews and solution design activities
• Supporting cybersecurity governance, risk management and continuous improvement initiatives
• Contributing to security uplift projects and operational excellence programmes across the organisation

Cybersecurity DevOps Engineer

Application Engineer

• Designing, building and testing product changes while learning established engineering patterns and practices.
• Working with experienced engineers and product specialists to understand business requirements and deliver quality solutions.
• Investigating issues, troubleshooting problems and helping maintain existing product functionality.
• Producing and maintaining technical documentation, knowledge articles and supporting materials.
• Participating in team delivery activities including planning, reviews and continuous improvement initiatives.
• Learning modern software engineering approaches, including automation, AI-assisted development and emerging agentic engineering practices.

Junior Application Engineer

Accountant

• Monitor, prepare and maintain financial information and reporting in accordance with best practice.
• Support senior accountants and members of the shared service team with accounting duties including monitoring transactions, resolving queries and assisting with analysis.
• Record-2-Report activities.
• Assist in the generation of general ledger transactions and subsequent related adjustments.
• Support monthly activities including balance sheet reconciliations.
• Support the preparation of financial analysis and reports from a profit and loss and balance sheet perspective.
• Support the analysis and review of financial information of discrepancies and variances.
• Contribute to the development of new or amended accounting systems, programs, and procedures including initiating any actions to reduce write offs and improve efficiencies.
• Assist audit preparations and year end activities.
• Support the preparation of accounting records and financial reports as per Datacom standards.
• Ensure all accounting tasks are completed within the set timeframe and any issues addressed as they arise.
• Liaise with the broader team to ensure that all reporting standards are appropriately embedded into relevant finance processes.
• Perform other accounting duties and support the broader team as required or assigned.
• Support in the design and implementation of effective and appropriate financial controls.
• Take reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Report all incidents, hazards or unsafe work practices as per Datacom policy.

• Liaise with the appropriate Datacom teams ensuring delivery of SOWs to Datacom’s customer.
• Manage the queue of work for Datacom and the delegation of work to the appropriate Datacom team.
• Ensure document quality before SOW submission to Customer.
• Chair internal meetings to manage the delivery of the SOWs to meet KPIs and a quality document. Coordinating project schedules and helping ensure that projects are delivered within given timeframes and meet user requirements and are easily maintainable.
• Coordinating documentation, design and development of projects.
• Contacting company personnel at all organizational levels to gather information and prepare reports.
• Providing analytical and administrative support
• Interacting extensively with key stakeholders including sales & account teams, technical & systems engineering teams and project management team leadership and support functions
• Assisting with the reporting on the progress against project timeframes, milestones and budget.
• Assisting and providing support for the project team to deliver maximum levels of productivity.
• Analysing problems, determining approach, compiling and analysing data, and preparing reports/recommendations.

Project Coordinator

Customer Support

• Partner with executive stakeholders to define customer experience vision, strategic objectives, and transformation roadmaps.
• Conduct business assessments, maturity reviews, and current-state analyses to identify performance improvement opportunities.
• Advise customers on the suitability of leading CX, CCaaS, CRM, workflow, and AI platforms based on business objectives, operating models, technical requirements, and customer experience outcomes, providing vendor-agnostic recommendations that maximise business value while enabling future innovation.
• Develop future-state operating models that align people, processes, technology, governance, and data.
• Recommend platform capabilities and solution architectures that support both immediate and long-term business goals.
• Define enterprise AI strategies that enable AI capabilities to operate consistently across multiple platforms and business processes, leveraging MCP, A2A, APIs, event-driven architectures, and orchestration frameworks to deliver seamless customer and employee experiences.
• Design AI-enabled operating models that connect customer, employee, and business workflows across multiple technology ecosystems.
• Identify opportunities to create intelligent and autonomous business processes through AI orchestration and enterprise integration.
• Provide advisory services on MCP (Model Context Protocol), A2A (Agent-to-Agent) collaboration architectures, APIs, event-driven integration, and orchestration patterns.
• Shape high-impact transformation initiatives that improve customer outcomes while delivering operational efficiencies and business growth.
• Provide executive-level recommendations supported by business cases, cost-benefit analysis, and measurable success criteria.
• Represent Datacom as a recognised thought leader across Customer Experience, AI, Automation, and Contact Centre transformation through customer briefings, strategic workshops, and published insights.
• Facilitate executive strategy workshops and engage with C-suite stakeholders to align technology investment decisions with enterprise business objectives.

Principal Solution Strategist – Customer Experience, AI

Business Analyst

• Establish and drive requirements gathering activities
• Organise and facilitate requirements workshops
• Create user personas and user journeys
• Creating documentation i.e. use cases, user stories, prototypes, wireframes, proposals and strategy documents
• Collaborate with Product Management and Product Ownership team to ensure value is being created and delivery backlogs are groomed and maintained.
• Influencing change that increases team performance at a sustainable pace.
• Building and promoting an open, trusting and respectful team environment; facilitating discussion, collaborative decision making and conflict resolution
• Providing support to the team(s) using a servant leadership style whenever possible and leading by example.
• Organizing and facilitating daily stand-ups, requirement estimation, sprint & release planning, demos and other related team meetings.