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Application Support Analyst
DatacomApplication Support Analyst managing incident and problem resolution for Datacom client applications. Collaborating across teams to meet client specifications and standards while ensuring effective communication.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong expertise in application support, incident management, and problem resolution while effectively communicating with clients and stakeholders. Proven ability to manage competing priorities and deliver solutions across diverse technologies and client environments.
Highest-signal resume keywords
Application SupportIncident ManagementProblem ManagementCustomer ServiceAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingSystems SupportSystems IntegrationConsultingApplication Maintenance
Soft Skills
Communication SkillsOrganisational SkillsProblem-Solving SkillsRelationship Management
Certifications & Qualifications
Bachelor’s Degree in Computer ScienceBachelor’s Degree in Technology
Industry Keywords
Client ApplicationsApplication ManagementSLA ComplianceStakeholder EngagementVendor Management
About the role
Key responsibilities & impact- The Application Support Analyst role is responsible for second and third level support and maintenance of managed Datacom client applications through its lifecycle.
- This role includes day-to-day incident and problem management across multiple clients in the Application Management team.
- The Application Support Analyst will communicate with the client, and the internal Application management teams within the specified timeframe that meets specifications and/or SLAs.
- This role ensures all work aligns to Datacom's standards and guidelines.
Requirements
What you’ll need- 3 - 5 years of experience in information technology, systems support, systems integration or consulting
- Strong experience in application support, incident management and problem management environments
- Ability to troubleshoot and resolve technical issues efficiently and communicate solutions clearly
- Experience working with customers, stakeholders and third-party vendors in a support environment
- Strong analytical, problem-solving and organisational skills
- Excellent written and verbal communication skills with both technical and non-technical audiences
- Ability to manage competing priorities and work across diverse technologies and client environments
- Strong customer service and relationship management skills** bachelor’s degree in computer science, Technology or a related discipline
Benefits
Comp & perks- Our office is at BGC Taguig and we have hybrid work setup (Twice a week) and we promote Work-Life balance, and an APAC focus means no graveyard shifts!
- We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment