DASCO Home Medical Equipment

Operations

• Serve as the primary operational bridge between Sales, Branch Operations, and Central Business Operations (CBO)
• Ensure seamless coordination of referrals, documentation, order processing, and issue resolution across departments
• Drive accountability, remove workflow barriers, and improve speed-to-delivery, documentation quality, and revenue cycle efficiency
• Act as primary point of contact between sales teams, branch staff, and centralized operational department
• Facilitate communication on order status, documentation requirements, and workflow bottlenecks
• Translate field needs into actionable requests for intake, billing, and eligibility teams
• Order & Workflow Oversight - monitor referral pipelines and identify delays in processing or documentation.
• Proactively resolve issues impacting intake-to-delivery timelines
• Track escalations and ensure timely resolution across departments
• Support priority account or high-value referral coordination
• Verify orders meet payer and regulatory requirements prior to processing
• Coordinate missing documentation retrieval between sales, referral sources, and intake teams
• Reduce audit risk through proactive file review and correction
• Track branch performance metrics such as intake turnaround time, delivery cycle time, documentation accuracy, authorization timelines, and revenue leakage indicators
• Provide actionable insights and improvement recommendations to leadership.
• Identify workflow inefficiencies across sales, branch, and CBO interactions
• Recommend process improvements and standardization opportunities

Branch Operations Liaison