DASCO Home Medical Equipment

Operations

• The Manager, AR Operations Transformation leads the modernization and optimization of DASCO’s Accounts Receivable operations.
• This role is responsible for improving AR performance through process redesign, automation, data-driven insights, and operational discipline.
• The Manager partners closely with Revenue Cycle, Operations, IT, and Compliance to reduce friction, accelerate cash, improve accuracy, and scale AR processes to support DASCO’s continued growth.
• This role is both strategic and hands-on, requiring the ability to assess current-state workflows, identify inefficiencies, implement sustainable improvements, and drive adoption across teams.
• Evaluate current AR workflows end to end, identifying gaps, bottlenecks, and inefficiencies.
• Design and implement improved AR processes that increase cash velocity, reduce rework, and support scale.
• Standardize workflows, documentation, and SOPs across teams and locations.
• Lead continuous improvement initiatives focused on denials, underpayments, follow-up effectiveness, and accuracy.
• Partner with IT and Revenue Cycle leadership to identify opportunities for automation and system enhancements.
• Support implementation and optimization of AR tools, reporting, and automation solutions.
• Reduce manual effort through smarter workflows, task prioritization, and data visibility.
• Ensure AR processes are aligned with system capabilities and future-state technology roadmaps.
• Establish and monitor AR performance metrics such as DSO, aging, cash collections, denial rates, and productivity.
• Use data and reporting to identify trends, risks, and opportunities for improvement.
• Provide clear, actionable insights to leadership on AR performance and transformation progress.
• Lead change management efforts to ensure new processes are adopted and sustained.
• Train, coach, and support AR teams through workflow changes and new tools.
• Partner with leaders to reinforce accountability and consistent execution.
• Serve as a trusted operational partner to AR leadership and frontline teams.
• Collaborate closely with Operations, Intake, Billing, Compliance, and IT to align AR processes.
• Support acquisition integration and scaling efforts by ensuring AR workflows can flex and grow.
• Ensure AR processes align with regulatory, payor, and compliance requirements.

Manager, AR Operations Transformation

Manager

• Responsible for the people, processes and analyzing all aspects of orders
• Managing day-to-day PAP Intake referral source operations
• Assisting the Director of Intake Operations in maintaining a positive working relationship with referrals
• Obtaining necessary documentation and timely billing
• Ensuring compliance with applicable insurances, state, federal laws

Referral Intake Manager

Customer Support

• Lead and support Billing agents through Teams chat and/or help desk phone line
• Serve as a PAP Scheduling subject matter expert for agent questions and escalations
• Monitor and score calls; provide coaching and feedback to agents
• Leads Training Classes for new hires and refresher classes as needed
• Handles and researches escalated billing complaints via phone, email, and chat
• Explain billing details clearly, including invoices, rentals, co-insurance, and patient responsibility
• Assist the Call Center Manager with daily operations and coverage as needed
• Answers help desk questions and chat questions from agents
• Takes Phone Calls as needed during times of heavy call volume and low staffing

Customer Experience Team Lead – Private Pay

• Lead and support PAP Scheduling agents through Teams chat and/or help desk phone line
• Serve as a PAP Scheduling subject matter expert for agent questions and escalations
• Monitor and score calls; provide coaching and feedback to agents
• Leads Training Classes for new hires and refresher classes as needed
• Handles and researches escalated billing complaints via phone, email, and chat
• Explain billing details clearly, including invoices, rentals, co-insurance, and patient responsibility
• Assist the Call Center Manager with daily operations and coverage as needed
• Answers help desk questions and chat questions from agents.
• Takes Phone Calls as needed during times of heavy call volume and low staffing

Manager, AR Operations Transformation

Referral Intake Manager

Customer Experience Team Lead – Private Pay

Customer Experience Team Lead – PAP Scheduling