DASCO Home Medical Equipment

Analyst

• Execute AI adoption roadmap aligned to contact center efficiency, revenue, and customer experience
• Translate enterprise AI initiatives into practical use cases across dialer strategy, segmentation, and workforce performance
• Optimize dialer and contact strategies (predictive dialing, timing, frequency, channel, lead prioritization)
• Partner with campaign teams to improve segmentation, conversion, A/B testing, and performance tracking
• Support integration of AI into CRM, dialer platforms, and campaign tools
• Drive frontline adoption across agents, supervisors, and campaign teams through workflow-embedded solutions
• Lead stakeholder alignment across operations, campaign teams, and IT/Data/AI partners
• Assess operational impact, risks, and readiness; develop targeted mitigation plans
• Deliver clear communication and hands-on training on AI tools and decision support
• Track and optimize performance metrics (dialer efficiency, campaign ROI, agent productivity) in partnership with analytics teams

Implementations Analyst

Business Intelligence Developer

• Develop, maintain, and optimize dashboards and reports using BI tools (e.g., Power BI, Tableau)
• Write and refine SQL queries to extract, clean, and analyze data from multiple sources
• Partner with business stakeholders to gather reporting requirements and deliver actionable insights
• Perform ad hoc analysis to support business decisions
• Ensure data accuracy, consistency, and integrity across reporting solutions
• Assist in providing input for the building and maintenance of data models and ETL processes
• Analyze complex datasets to identify trends, patterns, and actionable insights
• Translate business requirements into scalable technical solutions and data models
• Optimize report performance and usability for end users
• Support data governance and best practices in reporting and analytics
• Document reporting processes, data definitions, and workflows

BI Analyst

Manager

• Provide daily leadership and support for a team of Patient Continuity Specialists
• Establish clear performance expectations and accountability measures
• Conduct regular coaching sessions and performance reviews
• Foster a positive, patient-focused culture

Continuity Assistant Manager

Director

• Directs and administers the activities of the organization regarding implementation and management of consignment accounts
• Develop and maintain professional relationships with consignment account representatives
• Evaluate and manage consignment products and formulary
• Gather, analyze, and report consignment performance data
• Provide consignment process and inventory education and training to all stakeholders

Director of Consignment Optimization

• Oversee and support operational systems utilized within Central Business Operations
• Serve as a primary systems resource for platforms including Parachute, Synapse, Coral, Brightree, and related technologies
• Partner with operational leadership to improve workflows, automation, and system utilization across departments
• Configure and maintain system settings, workflows, operational rules, and user access
• Identify opportunities to reduce manual work and improve operational efficiency through automation and system enhancements
• Troubleshoot system issues and coordinate resolutions with vendors, IT, and operational teams
• Support system integrations and ensure data accuracy across platforms
• Develop and maintain reporting, dashboards, and operational metrics
• Lead testing, validation, and implementation efforts for system updates, enhancements, and new workflows
• Create and maintain documentation, standard operating procedures, and workflow guides
• Train and support associates and leaders on systems functionality and best practices
• Partner cross-functionally with Revenue Cycle, Clinical, Intake, Documentation, Resupply, Compliance, IT, and Operations teams
• Ensure compliance with HIPAA, company policies, and data security standards
• Participate in operational strategy discussions and continuous improvement initiatives
• Other duties and special projects as assigned

Implementations Analyst

BI Analyst

Continuity Assistant Manager

Director of Consignment Optimization

CBO Systems Manager